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All Journal Jurnal Pariwisata, Bisnis Digital dan Manajemen
Putri, Mia Cahyani
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Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences Other

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IMPLEMENTASI DIGITALISASI PELAYANAN PUBLIK DAN KOMPETENSI SDM TERHADAP KEPUASAN MASYARAKAT PADA KANTOR KECAMATAN JATINANGOR KABUPATEN SUMEDANG Putri, Mia Cahyani; Yuliyana, Wulan
Jurnal Pariwisata Bisnis Digital dan Manajemen Vol. 2 No. 1 (2023): Jurnal Pariwisata, Bisnis Digital dan Manajemen Periode Mei 2023
Publisher : LPPM Universitas Nusa Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1114.685 KB) | DOI: 10.33480/jasdim.v2i1.3926

Abstract

Jatinangor is one of the sub-districts in Sumedang Regency, West Java Province. The Janitangor District Office has 18 service products to serve the community, including making Family Cards and E-KTP. Administratively, Jatinangor District is divided into 12 villages, 137 RW and 515 RT with an area of ​​26.20 Km² (26.200 Ha). Thisiistudyiiaimsiito determine theiieffectiiofiithe variable digitization of public services and human resource competence on community satisfaction at the Jatinangor District office. The sampling technique used is probability sampling with a simple random sampling approach with a total of 100 respondents. The data obtained were analyzed using SPSS version 20 and data analysis techniques using descriptive and verification methods. The results of the study indicate that the digitization of public services and the competence of human resources both have a positive and significant influence on people's satisfaction. Simultaneously the digitization of public services and human resource competencies have a significant effect on people's satisfaction.
Co-Authors Wulan Yuliyana, Wulan