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All Journal Formosa Journal of Science and Technology (FJST)
Yanti, Kartini Eka
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Humanities Computer Science & IT Education Industrial & Manufacturing Engineering Social Sciences

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The Impact of Service Quality Factors on Inpatient Satisfaction at Ibnu Sina Hospital in 2023 Salam, Fajrin Moelyawan; Waspodo, Nurelly Noro; Ningsih, Iin Widya; Kartika, Andi Visi; Yanti, Kartini Eka
Formosa Journal of Science and Technology Vol. 3 No. 5 (2024): May 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/fjst.v3i5.9491

Abstract

Hospitals play a strategic role in accelerating the improvement of public health standards. Health services require hospitals to provide high-quality care while adhering to medical and professional codes of ethics. Every individual has the right to receive quality, safe, and affordable healthcare. Based on the above, the research problem statement is: How do service quality factors affect inpatient satisfaction at Ibnu Sina Hospital in 2023? A descriptive analysis using a cross-sectional approach. The research method employed is quantitative, with data collected through questionnaires. Patient services are excellent, and the alignment between inpatient expectations and the quality of healthcare services is very high, resulting in patient satisfaction with the services provided at Ibnu Sina Hospital in 2023.
Co-Authors Kartika, Andi Visi Ningsih, Iin Widya Nurelly Noro Waspodo, Nurelly Noro Salam, Fajrin Moelyawan