Formosa Journal of Science and Technology (FJST)
Vol. 3 No. 5 (2024): May 2024

The Impact of Service Quality Factors on Inpatient Satisfaction at Ibnu Sina Hospital in 2023

Salam, Fajrin Moelyawan (Unknown)
Waspodo, Nurelly Noro (Unknown)
Ningsih, Iin Widya (Unknown)
Kartika, Andi Visi (Unknown)
Yanti, Kartini Eka (Unknown)

Article Info

Publish Date
29 May 2024

Abstract

Hospitals play a strategic role in accelerating the improvement of public health standards. Health services require hospitals to provide high-quality care while adhering to medical and professional codes of ethics. Every individual has the right to receive quality, safe, and affordable healthcare. Based on the above, the research problem statement is: How do service quality factors affect inpatient satisfaction at Ibnu Sina Hospital in 2023? A descriptive analysis using a cross-sectional approach. The research method employed is quantitative, with data collected through questionnaires. Patient services are excellent, and the alignment between inpatient expectations and the quality of healthcare services is very high, resulting in patient satisfaction with the services provided at Ibnu Sina Hospital in 2023.

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Journal Info
Formosa Journal of Science and Technology (FJST)
Website

Abbrev

fjst

Publisher

PT FORMOSA CENDEKIA GLOBAL

Subject

Humanities Computer Science & IT Education Industrial & Manufacturing Engineering Social Sciences

Description

Formosa Journal of Science and Technology (FJST) is an open-access scientific journal that publishing full-length research papers and review articles covering subjects that fall under the wide spectrum of science and technology. FJST journal is dedicated towards dissemination of knowledge related to ...