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All Journal Jurnal Kesehatan Komunitas Indonesia
Sari, Maya Mustika
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Environmental Science Health Professions Medicine & Pharmacology Nursing Public Health

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Literature Review on Patient Satisfaction in Antiretroviral Treatment Services Wijaya, Dodi; Sari, Maya Mustika; Kurniawan, Dicky Endrian
Jurnal Kesehatan Komunitas Indonesia Vol 3 No 1: April 2023
Publisher : Al-Hijrah Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (328.904 KB) | DOI: 10.58545/jkki.v3i1.109

Abstract

Satisfaction is a feeling of pleasure or disappointment arising from comparing the perceived performance of results/products with their expectations, and patient dissatisfaction with antiretroviral (ARV) treatment services will harm people with HIV/AIDS. This study aims to determine the level of satisfaction and the factors that influence satisfaction in ARV treatment services. This study uses a literature review with DOAJ, PubMed, ScienceDirect, and Springer databases. In 13 articles analyzed, two findings discussed the level of satisfaction and factors influencing patient satisfaction. The level of satisfaction with ARV treatment services is relatively high; on average, all patients are delighted. Factors influencing patient satisfaction are divided into sociodemographic, individual, nurse or health worker, health service, and environmental factors. Every country or every health service has different services; the level of satisfaction with ARV treatment services also varies because several factors influence it; it is necessary to improve the quality of service by improving the planning of facilities and infrastructure, good time management, arrangement of resources, facilities and work environment. Provide guidance and training to health workers. HIV/AIDS patients need not be afraid to seek treatment and are more open to expressing complaints to nurses or health workers.
Co-Authors Dodi Wijaya Endrian Kurniawan, Dicky