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All Journal Al-khidmah: Jurnal Pengabdian dan Pendampingan Masyarakat
Miftahulfadlik
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Religion Humanities Education Environmental Science Social Sciences

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Penerapan Kualitas Pelayanan Publik Di Kantor Kelurahan Makbalim Distrik Mayamuk Kamaruddin, Hajriah; Yanto, Ari; Miftahulfadlik
Al-Khidmah : Jurnal Pengabdian dan Pendampingan Masyarakat Vol. 2 No. 1 (2022): Al-Khidmah: Jurnal Pengabdian dan Pendampingan Masyarakat
Publisher : LPPM IAIN Sorong

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47945/al-khidmah.v2i1.1448

Abstract

This research aims to determine the quality of public services in the Makbalim sub-district office, Mayamuk district. At the same time, this research can also provide benefits as a solution that can improve the quality of public services. The type of research used is qualitative research. The data source used is secondary data. The number of informants was 4 people. Data collection was carried out using observation techniques. The results of this research indicate that the quality of public services at the Makbalim Electric Mayamuk sub-district office is of poor quality when viewed from several indicators of the main dimensions of the quality of public services according to Parasuraman (2012): only in the physical appearance (tangible) dimension such as office facilities which are still lacking. adequate.
Co-Authors Kamaruddin, Hajriah Yanto, Ari