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All Journal Bisnis Net : Jurnal Ekonomi dan Bisnis ManBiz: Journal of Management and Business
Efysastiana Putri
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Religion Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering

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Pengaruh Perceived Overqualification, Role Stress Terhadap Cyberloafing yang di Mediasi oleh Emotional Exhaustion pada Karyawan Perusahaan PT Pertamina Efysastiana Putri; Yustika Anggraini; Yeny Rahman P.L; Netania Emilisa
ManBiz: Journal of Management and Business Vol. 4 No. 1 (2025): ManBiz: Journal of Management and Business
Publisher : Institut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/manbiz.v4i1.6240

Abstract

The current rapid development of the oil industry is marked by increased oil exploration throughout the world, including Indonesia. The oil industry, or what is more familiarly known as the petroleum industry, has produced various kinds of fuel oil, which is initially still in the form of crude oil and then processed to become types of oil that have characteristics and advantages. This research uses quantitative tests and hypothesis testing to test the formulated hypotheses and prove the relationship between variables. The unit of analysis used is individuals, namely people who work at PT Pertamina in Jakarta and data is obtained from each individual who provides responses as a source of individual data for conducting a study through a separate questionnaire. From the results of testing the first hypothesis it shows that Perceived Overqualification has no influence on Cyberloafing. From the results of testing the second hypothesis it shows that Role Stress has no influence on Cyberloafing. From the results of testing the third hypothesis it shows that Perceived Overqualification has no influence on Emotional Exhaustion. From the results of testing the fourth hypothesis it shows Role Stress has a positive and significant influence on Emotional Exhaustion. From the results of testing the fifth hypothesis, it shows that Emotional Exhaustion has no influence on Cyberloafing.
PENGARUH EMOTIONAL LABOR SURFACE ACTING, DEEP ACTING, DAN CUSTOMER MISTREATMENT TERHADAP WITHDRAWAL BEHAVIOR DIMEDIASI EMOTIONAL EXHAUSTION PADA KARYAWAN RESTORAN DI JAKARTA Efysastiana Putri; Wiwik Robiatul Adawiyah
Bisnis-Net Vol 9, No 1: MEI 2026
Publisher : Universitas Dharmawangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46576/bn.v9i1.7345

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh surface acting, deep acting dan customer mistreatment terhadap withdrawal behavior yang dimediasi oleh emotional exhaustion. Penelitian dilakukan dengan menggunakan pendekatan kuantitatif dan metode survei dengan mengambil sampel dari karyawan restoran di wilayah Jakarta Selatan. Rancangan pada penelitian ini dilaksanakan melalui pengujian hipotesis (hypothesis testing). Pengumpulan data berlangsung secara cross-sectional. Data bersifat data primer dan dihimpun dengan menyebarkan kuesioner melalui google form yang diisi oleh 175 karyawan restoran yang diteliti. Teknik pengolahan data yang digunakan mencakup pengujian instrumen seperti uji validitas dan reliabilitas, structural equation modeling (SEM), serta uji statistik deskriptif dengan menggunakan perangkat lunak SPSS dan AMOS. Hasil penelitian menunjukkan bahwa surface acting berpengaruh positif terhadap emotional exhaustion, deep acting berpengaruh negatif terhadap emotional exhaustion, customer mistreatment berpengaruh positif terhadap emotional exhaustion dan emotional exhaustion berpengaruh positif terhadap withdrawal behavior. Selain itu, emotional exhaustion mampu memediasi pengaruh surface acting, deep acting dan customer mistreatment terhadap withdrawal behavior. Manajemen perlu memberikan pelatihan emotional intelligence untuk membantu karyawan dalam mengelola emosi sendiri dan orang lain menjadi lebih baik.
Co-Authors Adawiyah, Wiwik Robiatul Netania Emilisa Yeny Rahman P.L Yustika Anggraini