Syaputra, Abdul Karim
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Public Service Performance Analysis using Servqual Method in Bandar Pasir Mandoge Village Rahmadhani, Dhea; Ramdhan, William; Syaputra, Abdul Karim
Sistemasi: Jurnal Sistem Informasi Vol 13, No 2 (2024): Sistemasi: Jurnal Sistem Informasi
Publisher : Program Studi Sistem Informasi Fakultas Teknik dan Ilmu Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/stmsi.v13i2.4002

Abstract

Improving service in an agency cannot be separated from several aspects that must be possessed, such as assurance, empathy, responsiveness, reliability and physical evidence. However, there are several obstacles in improving services at the Bandar Pasir Mandoge Village Head's Office, such as lack of information and transparency. The aim of this research is to create a decision support system using the servqual method to improve the quality of public service performance. This research applies the waterfall model to build a system with stages of analysis, design, implementation and testing. Analysis is carried out to find needs regarding the system being created. Meanwhile, the design consists of entity relationship diagrams and interface design. Next, the implementation stage was carried out at the Bandar Pasir Mandoge Village Head Office using 201 questionnaires. The aspects in this research consist of concern, physical service, responsiveness, physical reliability, and guarantee. System testing uses a black box to see the extent of the functionality of this system. Our findings are that improvements need to be made to guarantee services (communication, courtesy, communication and security). Apart from that, our system is also running well based on the results of black box testing. So this system can be used by the Bandar Pasir Mandoge Village Head's Office as a policy in making decisions to improve the performance of public services.
PERAMALAN KEBUTUHAN JUMLAH VAKSIN IMUNISASI CAMPAK DENGAN METODE SINGLE EXPONENTIAL SMOOTHING PADA PUSKESMAS MAYOR UMAR DAMANIK TANJUNGBALAI Pitaya, Agi Septi; Ramdhan, Dr. William; Syaputra, Abdul Karim
JUTSI: Jurnal Teknologi dan Sistem Informasi Vol. 4 No. 1 (2024): FEBRUARY 2024
Publisher : LPPM STMIK Royal Kisaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33330/jutsi.v4i1.3122

Abstract

Abstract: Major Umar Damanik Tanjungbalai Health Center, which is located on Jl. Mayor Umar Damanik, Pantai Burung Subdistrict, South Tanjungbalai, plays a role as part of regional autonomy efforts in providing health services to the community. Every week, the Community Health Center routinely holds a special immunization program for measles which is considered a general need. However, because of the important role of vaccines in improving children's health and preventing the transmission of measles, it is important to ensure the availability of vaccines every month. Currently, demand for measles vaccine at the Mayor Umar Damanik Tanjungbalai Health Center is still not optimal. There is still often an excess of vaccine stock which causes accumulation in storage areas, increasing the risk of vaccine expiration and a shortage of measles vaccine stock for children if the number of immunization vaccines is reduced. The inability to calculate vaccine needs causes errors in estimating the amount needed. As a result, vaccine stocks are currently unstable. To overcome this problem, a forecasting system is needed to calculate vaccine stocks in the coming months. Forecasting approaches, such as the Single Exponential Smoothing (SES) method, can be an effective solution for maintaining vaccine stock stability.Keywords: Amount of Measles Immunization Vaccine; SES Method.Abstrak: Puskesmas Mayor Umar Damanik Tanjungbalai, yang berlokasi di Jl. Mayor Umar Damanik Kelurahan Pantai Burung, Tanjungbalai Selatan, berperan sebagai bagian dari upaya otonomi daerah dalam memberikan pelayanan kesehatan kepada masyarakat. Setiap minggu, Puskesmas tersebut secara rutin menyelenggarakan program imunisasi khusus untuk campak yang dianggap sebagai kebutuhan umum. Namun, karena pentingnya peran vaksin dalam meningkatkan kesehatan anak dan mencegah penularan penyakit campak, penting untuk memastikan ketersediaan vaksin setiap bulannya. Saat ini, permintaan vaksin campak di Puskesmas Mayor Umar Damanik Tanjungbalai masih belum optimal. Masih sering terjadi kelebihan stok vaksin yang menyebabkan penumpukan di tempat penyimpanan, meningkatkan risiko kadaluwarsa vaksin dan kekurangan stok vaksin campak untuk anak jika jumlah vaksin imunisasi dikurangi. Ketidakmampuan dalam melakukan perhitungan kebutuhan vaksin menyebabkan kesalahan dalam memperkirakan jumlah yang diperlukan. Akibatnya, stok vaksin saat ini belum stabil. Untuk mengatasi masalah ini, diperlukan sistem peramalan untuk menghitung stok vaksin di bulan-bulan mendatang. Pendekatan peramalan, seperti metode Single Exponential Smoothing (SES), dapat menjadi solusi efektif untuk menjaga stabilitas stok vaksin.Kata Kunci : Jumlah Vaksin Imunisasi Campak; Metode SES