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All Journal Jurnal Kesmas dan Gizi (JKG)
Putri Sari Maharani
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Public Health

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Analysis of Administrative Hospital Human Resource Competence and Its Influence on Administrative Performance at Grandmed Hospital Lubuk Pakam in 2025 Kasim, Felix; Putri Sari Maharani; Aya Sofia Diaz
JURNAL KESMAS DAN GIZI (JKG) Vol. 8 No. 1 (2025): Jurnal Kesmas dan Gizi (JKG)
Publisher : Fakultas Kesehatan Masyarakat Institut Kesehatan Medistra Lubuk Pakam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35451/p484vd27

Abstract

This study aims to analyze the competence of hospital administrative human resources (HR) and its influence on administrative performance at Grandmed Hospital Lubuk Pakam in 2025. A quantitative method with a cross-sectional design was employed. The study population consisted of all administrative staff, with 80 respondents selected using a total sampling technique. Data were collected using a structured questionnaire with a five-point Likert scale, which was tested for validity and reliability. The findings revealed that the majority of respondents had high competence (67.5%) and good administrative performance (70%). Bivariate analysis using the Chi-square test showed a significant relationship between HR competence and administrative performance (p = 0.001). Multivariate analysis with logistic regression demonstrated that HR competence had a significant effect on administrative performance, with an Odds Ratio (OR) of 6.82 (95% CI: 2.35–19.80). This indicates that staff with high competence are almost seven times more likely to demonstrate good administrative performance compared to those with moderate competence. The study highlights the importance of strengthening hospital administrative HR competence through continuous training and development to support service quality and hospital competitiveness.
The Role of an Integrated Administration System in Reducing Patient Waiting Times in the Emergency Department at Grandmed Hospital Lubuk Pakam in 2025 Rahmad Ramadhan Ritonga; Arif Sujatmiko; Putri Sari Maharani
JURNAL KESMAS DAN GIZI (JKG) Vol. 8 No. 1 (2025): Jurnal Kesmas dan Gizi (JKG)
Publisher : Fakultas Kesehatan Masyarakat Institut Kesehatan Medistra Lubuk Pakam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35451/fnrvh047

Abstract

The Emergency Department (ED) is a vital hospital service that is required to provide fast, accurate, and efficient care. However, administrative processes that are not fully integrated often prolong patient waiting times. This study aims to analyze the role of integrated administrative systems in reducing patient waiting times at the ED of Grandmed Hospital Lubuk Pakam in 2025. A quantitative research design with a cross-sectional approach was applied, involving 100 patients and 20 administrative staff selected through purposive sampling. Data were collected through patient waiting time observations, staff perception questionnaires, and hospital documents. The results showed that most staff assessed the integrated administrative system as effective (75%). The average patient waiting time decreased from 7 minutes to 4 minutes after the system was implemented, meeting the Indonesian Ministry of Health’s service standard (≤5 minutes). Spearman correlation analysis revealed a significant relationship between administrative system effectiveness and patient waiting time (p = 0.002; r = –0.521). Simple linear regression further indicated that the effectiveness of the administrative system significantly contributed to reducing patient waiting times, with an effect size of 37% (R² = 0.37). In conclusion, the integrated administrative system plays an important role in improving the efficiency of ED services by reducing patient waiting times, and its continuous optimization is strongly recommended.
Co-Authors Arif Sujatmiko Aya Sofia Diaz Felix Kasim Rahmad Ramadhan Ritonga