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All Journal Ilmu Administrasi Publik Malcom: Indonesian Journal of Machine Learning and Computer Science
Dewi, Yoana Amelia
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Computer Science & IT Economics, Econometrics & Finance Other

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The Application of Delon and McLean Method and End User Computing Satisfaction to Analyze User Satisfaction of Mobile Banking Applications Dewi, Yoana Amelia; Imanirubiarko, Sabda; Simbolon, Dwi Maria; Tubagus, Munir; Nurdiani, Tanti Widia
MALCOM: Indonesian Journal of Machine Learning and Computer Science Vol. 4 No. 1 (2024): MALCOM January 2024
Publisher : Institut Riset dan Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57152/malcom.v4i1.977

Abstract

The purpose of this study is to identify the variables that affect users' satisfaction with mobile banking apps. This study was carried out with a quantitative methodology. Users of mobile banking apps make up the study's demographic. Purposive sampling was used to choose 200 samples with active user criteria, ensuring that the participants in the study who answered the questionnaire were actual users of the mobile banking app. After that, analysis was done with Smart-PLS software and the PLS-SEM technique based on outer and inner models and demographics. It is possible to draw the conclusion that, in general, consumers are happy with the mobile banking application based on the discussion's outcomes. The variables content, accuracy, convenience of use, timeliness, system quality, information quality, and service quality that affect user satisfaction with the mobile banking application are the subject of seven recognized theories. One hypothesis is found to be false. This indicates that consumer happiness is unaffected by the variable. According to the study's findings, in order to keep users of the mobile banking app satisfied, it is imperative to maintain or enhance the system's quality, information quality, convenience of use, timeliness, content, and service quality.
Strategy For Enhancing The Attraction Of Situ Cikoncang Tourist Destination Based On Sustainable Tourism (Sustainable Tourism)” District Lebak – Banten Marsalino, Marsalino; Saripan, Saripan; Dewi, Yoana Amelia; Azizah, Raden Siti; Herfiansyah, M Herlan
Jurnal Ilmiah Ilmu Administrasi Publik Vol 15, No 2 (2025)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jiap.v15i2.82511

Abstract

Situ Cikoncang in Lebak Regency, Banten has great potential as a sustainable tourism-based destination, but stillfaces challenges in accessibility, community empowerment, and tourism promotion. This research aims toanalyze strategies to enhance the attractiveness of Situ Cikoncang through the 6A component approach:Attraction, Accessibility, Amenities, Ancillary, Activity, and Available Package. The method used is qualitativedescriptive with data collection techniques including observation, in-depth interviews, and documentation, aswell as data validation using source and technique triangulation. The research results indicate that roadimprovements as the main access are a crucial priority to support tourist visits, accompanied by the developmentof additional attractions such as cultural festivals and conservation ecotourism. In addition, the improvement ofsupporting facilities, the establishment of tourist information centers, and the strengthening of Pokdarwiscapacity can enhance services at the destination. Another strategy is the development of integrated tour packagesin collaboration with travel agents and local SMEs to expand the reach of promotions. With the implementationof an integrated strategy involving the government, community, and stakeholders, Situ Cikoncang is expected todevelop into a premier sustainable destination that provides economic and social benefits to the local community.
Co-Authors Azizah, Raden Siti Herfiansyah, M Herlan Imanirubiarko, Sabda Marsalino, Marsalino Nurdiani, Tanti Widia Saripan, Saripan Simbolon, Dwi Maria Tubagus, Munir