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All Journal Jurnal Kreativitas PKM Science Midwifery MAHESA : Malahayati Health Student Journal
Alfanira, Alfanira
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Dentistry Health Professions Medicine & Pharmacology Nursing Public Health Veterinary

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Hubungan Kualitas Pelayanan dengan Kepuasan Pasien Rawat Inap Pengguna BPJS di Rumah Sakit Hermina Jatinegara Silitonga, Junita Maratur; Alfanira, Alfanira; Wahyuni, Ening
MAHESA : Malahayati Health Student Journal Vol 4, No 4 (2024): Volume 4 Nomor 4 (2024)
Publisher : Universitas Malahayati

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/mahesa.v4i4.14214

Abstract

ABSTRACT Good health services are needed because health is a human right and an investment that must be owned by all citizens. The aim of this study was to determine the relationship between service quality and satisfaction of inpatients using BPJS at Hermina Jatinegara Hospital. This study was a quantitative research with a descriptive analytical design, using a cross sectional. The population in this study was all BPJS inpatients at Hermina Jatinegara Hospital from November 2022 to April 2023, totaling 4938 people. The sampling technique in this study used a purposive sampling technique, so the number of samples obtained was 100 respondents. The findings showed that the P value = 0.000 (α < 0.05), so it can be concluded that there was a relationship between service quality and satisfaction of inpatients using BPJS at Hermina Jatinegara Hospital. ConclThe quality of patient service (reliability, responsiveness, assurance, empathy, and physical evidence) at Hermina Jatinegara Hospital is in the good category.  Keywords: Service Quality, Satisfaction, BPJS  ABSTRAK Pelayanan kesehatan yang baik diperlukan karena kesehatan adalah hak asasi manusia dan merupakan investasi yang harus dimiliki oleh semua warga negara. Tujuan penelitian ini untuk mengetahui hubungan kualitas pelayanan dengan kepuasan pasien rawat inap pengguna BPJS Di Rumah Sakit Hermina Jatinegara. Jenis penelitian ini adalah penelitian kuantitatif dengan desain deskriptif analitik, menggunakan pendekatan cross sectional. Populasi pada penelitian ini adalah seluruh pasien rawat inap BPJS yang di Rumah Sakit Hermina Jatinegara mulai bulan November 2022 sampai dengan April 2023 yang berjumlah 4938 orang. Teknik pengambilan sampel dalam penelitian ini menggunakan teknik purposive sampling, sehingga jumlah sampel penelitian yang didapat adalah 100 responden. Hasil uji statistik didapatkan nilai P value = 0,000 (α < 0,05) maka dapat disimpulkan ada hubungan antara kualitas pelayanan dengan kepuasan pasien rawat inap pengguna BPJS Di Rumah Sakit Hermina Jatinegara. Kesimpulan yang didapat dari penelitian ini adalah kualitas pelayanan pasien (kehandalan, ketanggapan, jaminan, empati, dan bukti fisik) di Rumah Sakit Hermina Jatinegara masuk dalam kategori baik. Kata Kunci: Kualitas Pelayanan, Kepuasan, BPJS
Program Pendidikan Kesehatan Mengenai PHBS Menggunakan Media Edukasi Berbasis Digitalisasi Era 4.0 untuk Siswa di Sekolah Alam Mekar Bhakti Tangerang Dwi, Ajeng; Musripah, Musripah; Hartati, Suryani; Winarti, Retno; Alfanira, Alfanira; Wahyuni, Ening
Jurnal Kreativitas Pengabdian Kepada Masyarakat (PKM) Vol 8, No 7 (2025): Volume 8 No 7 (2025)
Publisher : Universitas Malahayati Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/jkpm.v8i7.20421

Abstract

ABSTRAK PHBS adalah sekumpulan perilaku yang dipraktekkan atas dasar kesadaran sebagai hasil pembelajaran, yang menjadikan seseorang keluarga, kelompok atau masyarakat mampu menolong diri sendiri di kesehatan dan berperan aktif dalam mewujudkan kesehatan. Hal ini merupakan strategi yang digunakan untuk menciptakan kemandirian dalam meningkatkan taraf kesehatannya di bidang kesehatan masyarakat. Penyakit yang banyak diderita oleh siswa SD yaitu penyakit cacingan sebesar 60-80%, dan caries gigi sebanyak 74,4%. Oleh sebab itu, untuk mengatasi masalah tersebut perlu adanya upaya secara komprehensif dari berbagai sektor. Kegiatan pengabdian masyarakat ini bertujuan untuk meningkatkan pengetahuan dan penerapan PHBS di Sekolah Alam Mekar Bhakti Tangerang. Penyuluhan kesehatan ini diikuti oleh 40 siswa kelas 3, 4 dan 5. Kegiatan ini dilakukan pretest dan posttest untuk mengukur tingkat pengetahuan siswa sebelum dan setelah diberikan penyuluhan Kesehatan. Berdasarkan kegiatan yang telah dilakukan diketahui hasil posttest mengalami peningkatan sebesar 55%. Terdapat peningkatan pengetahuan siswa mengenai konsep PHBS di lingkungan sekolah. Penulis berharap dengan adanya peningkatan pengetahuan responden dapat menerapkan pola hidup bersih dan sehat di lingkungan sekolah.  Kata Kunci: Pola Hidup Bersih dan Sehat, Sekolah, Siswa  ABSTRACT PHBS is a set of behaviors that are practiced on the basis of awareness as a result of learning, which makes a family, group or community able to help themselves in health and play an active role in realizing health. This is a strategy used to create independence in improving the level of health in the field of public health. The diseases that many elementary school students suffer from are worms at 60-80%, and dental caries at 74.4%. Therefore, to overcome this problem there needs to be a comprehensive effort from various sectors. This community service activity aims to increase knowledge and application of PHBS at the Alam Mekar Bhakti School, Tangerang. This health education was attended by 40 students in grades 3, 4 and 5. This activity was carried out by pretest and posttest to measure the level of students' knowledge before and after being given health education. This health education was attended by 40 students in grades 3, 4 and 5. This activity was carried out by pretest and posttest to measure the level of students' knowledge before and after being given health education. Based on the activities that have been carried out, it is known that the posttest results have increased to 90% of students who can answer correctly. There is an increase in students' knowledge regarding PHBS concepts in the school environment. The author hopes that with increased knowledge respondents can implement a clean and healthy lifestyle in the school environment. Keywords: Clean and Healthy Lifestyle, School, Students
Woolwich massage and back rolling are effective in increasing breast milk production in mothers with post-cesarean section indications of premature rupture of membranes (prom) in hospitals Alfanira, Alfanira; Hartati, Suryani; Meiliyani, Meiliyani
Science Midwifery Vol 13 No 6 (2026): February: Health Sciences and related fields
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/midwifery.v13i6.2241

Abstract

Introduction: Premature rupture of the membranes (KPD) is one of the conditions that is a factor that causes the procedure to be performed by sectio caesarea because the prematurely ruptured membranes increase the risk to the mother and fetus. Cesarean delivery can lead to ineffective breastfeeding due to pain, stress, and separation between the mother and the baby in the NICU. Efforts are made to increase breast milk production, namely with Woolwich massage and back rolling. Objectives: The purpose of this study is to determine if the effectiveness of Woolwich massage and back rolling can increase breast milk production of post-cesarean section mothers with KPD indications in hospitals. Methods: This research method uses a descriptive method with a case study approach using postpartum nursing care carried out on April 28-Mei 3, 2025, for post-SC mothers on the indication of KPD. Results: The evaluation was carried out for 3 days, with the administration of Woolwich massage and back rolling twice a day for ±20 minutes. On the first day before the action was taken, the breast milk had not come out. After the massage, there began to be changes even though there was still very little breast milk. On the second day, breast milk production began to look more stable and was seen dripping until the fifth day, when the milk had begun to flow smoothly. Conclusion:  this study shows that the action of Woolwich massage and back rolling is proven to increase breast milk production in post-SC mothers with ineffective breastfeeding problems.
Co-Authors Dwi, Ajeng Meiliyani, Meiliyani Musripah, Musripah Silitonga, Junita Maratur Suryani Hartati Wahyuni, Ening Winarti, Retno