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All Journal JURPIKAT (Jurnal Pengabdian Kepada Masyarakat) INOVTEK Polbeng - Seri Informatika
Yuli Purwati
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Computer Science & IT Dentistry Education Law, Crime, Criminology & Criminal Justice Public Health Social Sciences

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Enhancing the Efficiency of Customer Data Search in Pamsimas Using QR Code Technology Wildan Razzaq Pratama; Yuli Purwati; Ali Nur Ikhsan
INOVTEK Polbeng - Seri Informatika Vol. 9 No. 2 (2024): November
Publisher : P3M Politeknik Negeri Bengkalis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35314/h1dj9q42

Abstract

Pamsimas is a government program aimed at providing clean water access for rural communities, including Desa Melung, which manages these services through BUMDes Alam Lestari. However, the customer data retrieval process on BUMDes's website is still manual, impacting both efficiency and accuracy. This study aims to improve data retrieval efficiency by implementing QR code technology. Each customer is assigned a unique code that can be scanned to quickly access their information. Testing results indicate that the QR code implementation reduced data retrieval time by 65% and lowered recording errors by 45%, thus expediting service processes and enhancing customer satisfaction. These findings suggest that QR codes are effective in enhancing operational efficiency and data management accuracy in public service sectors.
Digitalisasi Pengelolaan PAM Desa: Optimalisasi Pencatatan Meteran Air dengan Barcode Scanning di BUMDES Candi Mulya Fandy Setyo Utomo; Chyntia Raras Ajeng Widiawati; Anies Indah Hariyanti; Yuli Purwati
JURPIKAT (Jurnal Pengabdian Kepada Masyarakat) Vol. 7 No. 1 (2026)
Publisher : Politeknik Piksi Ganesha Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37339/jurpikat.v7i1.2721

Abstract

This community service program aims to enhance the efficiency and transparency of clean water service management in Candinegara Village by implementing a barcode scanning-based water meter recording system. Problems faced by the Candi Mulya Village-Owned Enterprise (BUMDES) include manual recording errors, late billing, and a lack of transparency in water usage data. To address these issues, a Progressive Web App (PWA) for customers and a monitoring dashboard for administrators were developed, enabling real-time data monitoring. Implementation methods included outreach, application usage training, and the implementation of a barcode scanning system for meter recording. Evaluation results through a questionnaire distributed to 28 respondents showed a Perceived Usefulness (PU) score of 3.75, Perceived Ease of Use (PEOU) of 3.44, Attitude Toward Using (ATU) of 3.85, and Behavioral Intention to Use (BIU) of 3.63, reflecting positive acceptance of the application. In conclusion, the implementation of a barcode scanning-based digital system has successfully increased the accuracy, efficiency, and transparency of Village Water Supply (PAM) management and received a positive response from the community and BUMDES managers.
Co-Authors Ali Nur Ikhsan Anies Indah Hariyanti Chyntia Raras Ajeng Widiawati Fandy Setyo Utomo Wildan Razzaq Pratama