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All Journal Jurnal Testing dan Implementasi Sistem Informasi INOVTEK Polbeng - Seri Informatika
Trivani, Ovie Julian
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Computer Science & IT

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Analysis of Service Quality on User Satisfaction Using the E-Servqual, IPA and CSI Methods Trivani, Ovie Julian
INOVTEK Polbeng - Seri Informatika Vol. 10 No. 1 (2025): March
Publisher : P3M Politeknik Negeri Bengkalis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35314/zz49qs81

Abstract

WeTV is one of the video on demand streaming services, or what is usually called a video streaming application service provider based on applications and websites. Several problems have occurred with the WeTV application. Such as applications that are incomplete / lack updates to the content provided, user complaints that cannot be resolved by WeTV, and applications that suddenly error. Therefore, the application was analysed using the E-servqual, IPA (Importance Performance Analysis) and CSI (Customer Satisfaction Index) methods. The main objective of this research is to assess the level of user satisfaction with the WeTV application and identify areas that need improvement. Based on the test results using E-servqual, the attributes tested are Efficiency, Responsiveness, Compensation, Fulfillment, System Availability, Privacy and Contact, the results show that the overall expectation value is higher than the perception value (reality) and the Q ≤ 1 value is 0.68. In the IPA method, a cartesian diagram is obtained in each quadrant. The results on CSI get a value of 64.21% with a fairly satisfied category. Therefore, the application does not meet the standards or cannot be said to be good because it does not meet the standards of user expectations
ANALYSIS OF TESTING OF WEB BASED E-RAPORT INFORMATION SYSTEMS USING BLACK BOX AND WHITE BOX METHODS Trivani, Ovie Julian; Winanda , Aziza Femi; Wahyuni, Dinni; Dieta , Dekra Wond Dwi Putra; Sihite, Ari Parulian; Rizki, Muhammad
Jurnal Testing dan Implementasi Sistem Informasi Vol. 3 No. 1 (2025): Jurnal Testing dan Implementasi Sistem Informasi
Publisher : Lembaga Riset dan Inovasi Almatani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55583/jtisi.v3i1.330

Abstract

An online tool called e-report is utilized to process students' final grades. For SMP 4 Muhammadiyah Pekanbaru pupils, manual delivery methods like regular paper and report cards are still used for information submission and checking marks on report cards. A website-based report card application was developed in order to make it simpler for students at SMP Muhammadiyah 4 Pekanbaru to view grades and obtain information on report cards by utilizing existing technology and computerization. The author offers using the e-report as a solution to the issue. The authors employ the agile technique, which is a development model that is carried out iteratively, repeatedly, and can experience modifications as needed, in order to create and build the report card system.
Co-Authors Dieta , Dekra Wond Dwi Putra Muhammad Rizki Sihite, Ari Parulian Wahyuni, Dinni Winanda , Aziza Femi