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All Journal Jurnal Manajemen Pelayanan Publik JURNAL ILMIAH GLOBAL EDUCATION
Mulajaya, R. Permadi
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Mathematics Social Sciences Transportation Other

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Pengembangan Kapasitas Kelembagaan Desa Tangguh Bencana (Destana) di Kabupaten Magelang Mulajaya, R. Permadi; Christiani, Charis
Jurnal Ilmiah Global Education Vol. 5 No. 1 (2024): JURNAL ILMIAH GLOBAL EDUCATION, Volume 5 Nomor 1, Maret 2024
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/jige.v5i1.2466

Abstract

Development of institutional capacity in disaster management in Magelang Regency through the Disaster Resilient Village (Destana). The number of disasters that occurred in Magelang Regency in 2022 was 624 disaster events consisting of strong winds or tornadoes, landslides, house fires, forest or land fires, floods and volcanoes. The aim of this research is to analyze the Institutional Capacity Development Policy through Disaster Resilient Villages (Destana) in Magelang Regency. The research methodology uses qualitative methods with data collection techniques through observation, interviews and documentation. The research results found that institutional strengthening in the Destana program was achieved by establishing a Village Disaster Risk Reduction Forum (PRB). This forum has been formed since 2015 and is called "Ing Sasmita Response Forum (FORTIS)". Fortis consists of representatives from the community, government, vulnerable groups and representatives from women. Fortis has 30 members with 10 women (33%). Furthermore, strengthening institutions by forming a Volunteer Team (Disaster Preparedness Team) with volunteer team members coming from members of the PRB forum and volunteers. Apart from that, the Magelang Regency government also strengthened institutions by collaborating between institutions and areas closest to the border. However, this collaboration does not yet have a cooperation agreement (MoU) agreed upon by both parties, so it is not yet binding on the parties involved in disaster management
Innovation, Competency and Public Satisfaction in Indonesia’s Emergency Medical Services: A Study of Semarang’s “Ambulan Hebat” Mulajaya, R. Permadi; Christiani, Charis; Putera, Roni Ekha
Jurnal Manajemen Pelayanan Publik Vol 10, No 1 (2026): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v10i1.68504

Abstract

This study examines the effects of public service innovation and frontline employee performance competency on public satisfaction with Semarang’s “Ambulance Hebat” emergency service in Indonesia. The study situates itself within ongoing administrative reform efforts and the growing public demand for inclusive and responsive healthcare. A quantitative design was employed using survey data from 70 respondents associated with the Ambulance Hebat service at the Semarang Health Office. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) to assess both the measurement and structural models. The measurement model demonstrates satisfactory reliability and convergent validity for the constructs of public service innovation, performance competency, and public satisfaction, while variance inflation factor (VIF) values indicate no multicollinearity concerns. Structural results indicate that public service innovation has a moderate, statistically significant effect on public satisfaction, whereas performance competency has a smaller yet significant effect. Together, these predictors explain 58.1% of the variance in public satisfaction, and the model exhibits strong predictive relevance. Substantively, publics respond positively to tangible innovations in service design and delivery and perceive the program’s technical and interpersonal competencies as credible markers of service quality. The findings suggest sustaining satisfaction in emergency healthcare requires complementary strategies: continuous refinement of service innovations alongside systematic investments in frontline capability and training, communication enhancement and performance management.
Co-Authors Charis Christiani Charis Christiani Roni Ekha Putera