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All Journal Jurnal Ilmiah Ecobuss
Nur Salim, Ahmad Farisi
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Economics, Econometrics & Finance

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Pengaruh Kualitas Pelayanan (O-Ranger Mobile), Ketepatan Waktu, Tarif Pengiriman Terhadap Kepuasan Pelanggan Nur Salim, Ahmad Farisi; syafi'i, Imam; Arifin, Moh. Samsul
Ecobuss Vol 12 No 1 (2024): Jurnal Ilmiah Ecobuss, Volume 12, Nomor 1, Maret 2024
Publisher : Fakultas Ekonomi dan Bisnis Universitas Panca Marga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51747/ecobuss.v12i1.1858

Abstract

This research aims to determine several factors that influence customer satisfaction which consists of the following variables: quality of administration (O-ranger mobile), ideality, synchronization and level of delivery rates on consumer satisfaction within the Kraksaan Post Office. The approach to this research uses a quantitative descriptive method, for the data sample in this research using purposive sampling data collection, namely by distributing questionnaires to customers of the Kraksaan branch post office. The results of research on Service Quality (O-ranger Mobile), timeliness of goods delivery, and goods delivery rates have a partial and simultaneous effect on customer satisfaction. However, there are two variables that have a significant effect in this research and one variable has no partial effect on Customer Satisfaction.
Co-Authors Arifin, Moh. Samsul Syafi'i, Imam