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All Journal Syntax Literate: Jurnal Ilmiah Indonesia
Pandia, Nadia Erlikasna B. R.
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Humanities Education Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences Other

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The Influence of Managerial Communication, Workload, and Compensation on Turnover Intention with Job Satisfaction as a Mediation Variable on XYZ Insurance Employees in Tangerang Pandia, Nadia Erlikasna B. R.; Ardi, Ardi; Sunarjo, Richard Andre
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v9i9.16357

Abstract

This study aims to determine the influence of managerial communication, workload, and compensation on turnover intention, with job satisfaction serving as a mediating variable. The study was conducted at the XYZ Insurance office in Tangerang, involving 138 employees, with sample size determined using the Krejcie-Morgan formula and purposive sampling method. Data was collected through questionnaires distributed via Google Forms, containing 40 questions with 1-5 Likert scale. The data was analyzed using the partial least squares structural equation modeling (PLS-SEM) method. The results indicate that managerial communication, workload, and compensation negatively affect turnover intention among XYZ Insurance employees. Furthermore, the study demonstrates that job satisfaction mediates the relationship between managerial communication, workload, and compensation on turnover intention.
Co-Authors Ardi Ardi Sunarjo, Richard Andre