Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal PARADIGMA: Jurnal Ilmu Administrasi
Prasetyo, Firlo Erwin Yudi
Unknown Affiliation
Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
RESPONSIVITAS PELAYANAN PUBLIK TERHADAP PASIEN BPJS DI PUSKESMAS GANTIWARNO KABUPATEN KLATEN Prasetyo, Firlo Erwin Yudi; Yunanto, Mohammad Kus
PARADIGMA: Jurnal Ilmu Administrasi Vol. 13 No. 2 (2024)
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) "AAN" Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65124/prdm.v13i2.198

Abstract

The responsiveness of public services is a key indicator of quality in healthcare, particularly for patients using BPJS, Indonesia's national health insurance program. This study examines the responsiveness of public services provided to BPJS patients at the Gantiwarno Community Health Center in Klaten Regency. Through a qualitative approach, data were collected from both BPJS patients and healthcare providers to understand service satisfaction levels, response times, and challenges faced. Findings indicate varying levels of responsiveness, influenced by factors such as staff workload, resource availability, and administrative processes. The study concludes with recommendations for improving responsiveness and enhancing service quality for BPJS patients, which may lead to better healthcare outcomes and increased patient satisfaction. These insights provide valuable guidance for policymakers and healthcare providers in optimizing public health services in community health centers.Keyword: Responsiveness; Public Services; Healthcare; BPJS Patients.
Co-Authors Yunanto, Mohammad Kus