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All Journal Jurnal Bina Desa Peduli: Indonesian Journal of Community Empowerment
Ayu Wulansari Pramita
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Pendampingan Pembuatan Jalur Evakuasi Guna Mitigasi Bencana Bagi Komunitas Pasar Desa di Lereng Muria Eva Banowati; Sriyanto Sriyanto; Muhammad Fauzan Ramadhan; Ayu Wulansari Pramita; Lina Adi Wijayanti
Jurnal Bina Desa Vol. 6 No. 3 (2024): Vol 6 No 3 (2024)
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jurnalbinadesa.v6i3.15432

Abstract

Pasar Desa Gerit, also known as Pasar Perkaulaan, is located in Cluwak District - Pati Regency. The market operates once every 36 days, the time chosen following the Javanese calendar called pasar. The market opens every Sunday Legi to Sening Pahing. Visitors have a vow , which is a promise associated with religion[3][4]. The purpose of this activity is to provide assistance to the market community as a preventive measure to mitigate disasters, for example due to man-made disasters [18] or natural disasters. The implementation method is packaged in the form of qualitative socialization, including: socialization by providing disaster mitigation material, FGDs, determining the placement of evacuation routes and gathering points that are easily accessible to the community. Furthermore, the installation of signs by community participants, feedback on a series of activities as an evaluation of the success of the activity. The implication of the activity shows the building of community enthusiasm for socialization, understanding the usefulness of the need for signs, and their placement. In addition, the target audience can practice following the evacuation route to find the shortest way to reach a safe place indicated by the assembly point
Empowering Young Entrepreneurs through Business Communication Training and Complaint Handling Restu Ayu Mumpuni; Hany Nurpratiwi; Ferani Mulianingsih; Ayu Wulansari Pramita; Wiranisa Bellatrix Sinaga
Peduli: Indonesian Journal of Community Empowerment Vol. 2 No. 1 (2026): March 2026
Publisher : Universitas Negeri Semarang

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Abstract

This community engagement program aims to improve business communication competence and complaint handling skills among young entrepreneurs who are members of the Young Entrepreneur Success (YES) community in Semarang. The main problem faced by the participants is the limited ability to communicate effectively when responding to customer complaints, particularly in digital transactions, which may reduce customer satisfaction and loyalty. The program was implemented through participatory training methods consisting of interactive lectures, group discussions, case simulations, and role-play activities on customer complaint management, as well as mentoring in developing standard operating procedures (SOPs) for customer service. A total of 45 young MSME entrepreneurs from various business sectors participated in this activity. The results indicate an improvement in participants’ understanding of empathetic communication, strategies for responding to customer complaints, and their ability to develop and implement SOPs for complaint handling in their business operations. This initiative contributes to the achievement of the Sustainable Development Goals (SDGs), particularly Goal 8 on Decent Work and Economic Growth, by strengthening entrepreneurial capacity and improving service professionalism among young MSME actors.
Co-Authors Eva Banowati Ferani Mulianingsih Hany Nurpratiwi Lina Adi Wijayanti Mega Fatimah Rosana Muhammad Fauzan Ramadhan Restu Ayu Mumpuni Wiranisa Bellatrix Sinaga