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Rahma, Lutfiana Nur
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Health Professions

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Kualitas Pelayanan di Puskesmas Boja 1 Sekawanie, Denayu; Rahma, Lutfiana Nur; Desty, Rani Tiara
Indonesian Journal of Health Community Vol 4 No 1 (2023): Volume 4 No 1 Tahun 2023
Publisher : Universitas Ivet

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31331/ijheco.v4i1.2478

Abstract

The concept of quality (quality) has become a reality and phenomenon in all aspects and dynamics of global society entering today's free market competition. The quality or quality of health services cannot be separated from customer or patient satisfaction. Quality health services can increase patient satisfaction with the services provided. In addition, patient satisfaction can be used as a measure of the success of the quality of service in a health facility. Based on the preliminary study, there were complaints that were obtained from the suggestion box, in person or online about the quality of service at the Boja 1 Health Center, such as inadequate facilities and unfriendly health center staff. The purpose of this study was to determine the quality of service at the Boja 1 Health Center. This study used a descriptive observational study with a cross-sectional design. The method used was purposive sampling by determining respondents who had conducted an examination at the Boja 1 Health Center. The results showed that almost all respondents considered the quality/quality of the Boja 1 Health Center to be good enough, while half of the respondents considered that the performance of officers based on efficiency in providing services was not good. . It is necessary to improve the quality of performance by optimizing services so as to improve the quality standards of the Boja Health Center more efficiently.
Gambaran Kepuasan Pasien di Puskesmas Boja 1 Kabupaten Semarang Rahma, Lutfiana Nur; Desty, Rani Tiara
Indonesian Journal of Health Community Vol 4 No 2 (2023): Volume 4 No 2 Tahun 2023
Publisher : Universitas Ivet

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31331/ijheco.v4i2.2480

Abstract

Satisfaction is a form of one's feelings obtained from the product or service received. In the field of Health, customers are patients, and they are considered as the main indicator in assessing service quality. Based on the preliminary study, there were complaints that were obtained from suggestion boxes, in person, or online that patients were dissatisfied with the services received, such as the unfriendly health center staff, inadequate facilities, and differences in service delivery to BPJS and non-BPJS users at the Boja Health Center. 1. The purpose of this study was to see an overview of patient satisfaction at the Boja 1 Health Center on existing complaints. This study used a descriptive observational study with a cross-sectional design. The method used was purposive sampling by determining respondents who had conducted an examination at the Boja 1 Health Center. The results of this study using 9 variables that could affect patient satisfaction were that more than half of the respondents were satisfied with the services provided by the Boja 1 Health Center. However, there was an error. one variable that patients are still dissatisfied with is the advertising or promotion variable promised by the Puskesmas. With that it is necessary to make improvements to increase patient satisfaction so that the services provided can be optimal and support the service quality of the Boja 1 Health Center.
Co-Authors Rani Tiara Desty Sekawanie, Denayu