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All Journal Jurnal Attarbiyyah: Jurnal Ilmu Pendidikan Islam
Vaibhav Karn
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Humanities Education

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Customer Perception towards Mobile Banking Services in Kathmandu District Vaibhav Karn
Journal of Corporate Finance Management and Banking System Vol. 4 No. 01 (2024): Dec 2023-Jan 2024
Publisher : HM Journals

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55529/jcfmbs.41.34.49

Abstract

This study used quantitative methods to investigate how consumers perceive mobile banking services in the Kathmandu district. The research analyzed the impact of perceived ease of use, self-efficacy, perceived cost, trust, security, and perceived usefulness on the intention to use mobile banking services, surveying 213 participants. Data was collected through a self-structured questionnaire, and various statistical analyses, including descriptive statistics, correlation coefficients, regression analysis, and ANOVA, were employed to assess the relationships between intention to use mobile banking and the independent variables of perceived ease of use, self-efficacy, perceived cost, trust, security, and perceived usefulness. The data was processed using SPSS Statistical Package 25.
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