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All Journal Jurnal Teknik Industri Terintegrasi (JUTIN)
Jufrianto, Moh
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Decision Sciences, Operations Research & Management Energy Engineering Industrial & Manufacturing Engineering Mechanical Engineering

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Penerapan Quality Function Deployment (QFD) dalam Upaya Peningkatan Kualitas Layanan Air Conditioner di CV. XYZ Fahruddin , Muhammad; Rizqi, Akhmad; Jufrianto, Moh
Jurnal Teknik Industri Terintegrasi (JUTIN) Vol. 6 No. 4 (2023): Oktober
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jutin.v6i4.20141

Abstract

This research focuses on the quality of service available at CV company AC service companies. XYZ, which is in Dukun District, uses the QFD (Quality Function Deployment) method using data processing from questionnaires, interviews and surveys. shows the customer's desire rating for the company to lower the marketed price slightly so that customers do not change to other services.
Co-Authors Fahruddin , Muhammad Rizqi, Akhmad