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All Journal Jurnal Teknik Industri Terintegrasi (JUTIN) (JINSENG) Journal of Industrial Innovation and Safety Engineering
Yacub, Fidya Ayustina
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Decision Sciences, Operations Research & Management Energy Engineering Industrial & Manufacturing Engineering Mechanical Engineering Transportation

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Penerapan six sigma untuk meningkatkan kualitas pelayanan pada Instalasi Gawat Darurat (IGD) di Rumah Sakit Toto Kabila Bone Bolango Rasyid, Abdul; Yacub, Fidya Ayustina; Uloli, Hendra
Jurnal Teknik Industri Terintegrasi (JUTIN) Vol. 8 No. 1 (2025): January
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jutin.v8i1.37585

Abstract

RSUD Toto Kabila Bone Bolango is one of two hospitals in Bone Bolango Regency. The hospital provides inpatient, outpatient, and emergency services. Hospital quality can be measured by patient satisfaction. One way to improve the quality of the hospital is to reduce problems that can have an impact on the quality of the hospital. This study aims to measure the level of patient satisfaction, determine the attributes that are prioritised in improving the quality of emergency department services at RSUD Toto Kabila, and make a proposed improvement design. The methods used in this research are service quality (SERVQUAL) and six sigma DMAIC (define, measure, analyse, improve, control). Based on the results of the study, the quality of service has not met the needs and desires of patients, because there are several attributes that have the largest gap value and the smallest sigma value. Some of these attributes will then be made an improvement design using 5W + 1H.
Application of OMAX at UD. Meatball Biawu for Analyze Measurement Productivity Work Tantu, Dewirna; Yacub, Fidya Ayustina; Nadjamuddin, Difa N.A; Wolok, Eduart; Harun, Nurfaisal
Journal of Industrial Innovation and Safety Engineering (JINSENG) Vol 2 No 2 (2024): JINSENG Volume 2 Nomor 2 July 2024
Publisher : Jurusan Teknologi Industri dan Proses

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35718/jinseng.v2i2.1084

Abstract

UD. Meatball Biawu is a company operating in the manufacturing sector whose main work is operational production of finished food ingredients in the form of meatballs. The absence of systematic measurement of company productivity and labor productivity means the company is unable to meet production targets or maximize production capacity. Therefore UD. Meatball Biawu seeks to increase its productivity by measuring each productivity criterion. The method used to carry out measurements is the Objective Matrix (OMAX) method. Based on research results, the best productivity occurred in March 2023, amounting to 727.86 due to high production output which exceeded production capacity, requiring additional labor. And the worst productivity level occurred in November 2022 amounting to 651.86 due to the many production defects so repairs had to be made by re-manufacturing.
Co-Authors Abdul Rasyid Eduart Wolok Harun, Nurfaisal Hendra Uloli Nadjamuddin, Difa N.A Tantu, Dewirna