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Salsabillah, Silfiyana
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Education Law, Crime, Criminology & Criminal Justice Physics Public Health Social Sciences

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Tanggung Jawab Perusahaan Ekspedisi Atas Kerusakan Dalam Pengiriman Barang (Studi Kasus Shopee Express) Salsabillah, Silfiyana; Iskandar, Hardian
UNES Law Review Vol. 6 No. 1 (2023)
Publisher : Universitas Ekasakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/unesrev.v6i1.1136

Abstract

In the era of electronic commerce that continues to grow, Shopee Express as one of the main players in the e-commerce industry offers efficient and fast delivery services. However, in the process of shipping goods, the risk of damage or loss is always there. This negligence is the responsibility of the expedition company, because the company has an obligation to compensate for losses experienced by consumers. These provisions are contained in Law No. 8 of 1999 concerning Consumer Protection. This research aims to analyze and determine the form of consumer protection against damage to goods in terms of business actors, the role of government up to the settlement stage. The main problem raised in this research is how to protect consumers, especially in the event of damage during the goods delivery process. The research method used in writing this article is normative legal research, data collection techniques by examining library materials or secondary data based on research results that to submit a product replacement claim, consumers are required to submit evidence in the form of photos/videos, provisions that have been made by Shopee Express and approved by the consumer when they want to make a transaction is an absolute decision and cannot be contested.
Perlindungan Hukum dan Risiko Cacat Materiil Akta bagi Klien Tunanetra dalam Ketiadaan Pengaturan UUJN Sari, Yenti Khofifah Nilam; Salsabillah, Silfiyana
JURNAL MINUTA Vol. 8 No. 01 (2026): March 2026
Publisher : Magister Kenotariatan Universitas Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24123/minuta.v8i01.8463

Abstract

Law Number 8 of 2016 on Persons with Disabilities explicitly recognizes persons with disabilities, including visually impaired persons, as legal subjects who are entitled to equal legal protection and legal certainty in all aspects of life, including civil legal relations embodied in authentic deeds. This reflects the principle of equality before the law. In notarial practice, notaries serve as public officials authorized to draw up authentic deeds under the Notary Office Act (UUJN). Article 16 paragraph (1) letter m of the UUJN mandates the reading of deeds before the appearers and witnesses to ensure that the parties fully understand and consent to the content of the deed. Legal issues arise when this obligation is applied to visually impaired appearers. Visual limitations prevent them from independently verifying the written deed against the oral reading conducted by the notary, resulting in complete reliance on the notary’s professionalism and good faith. The absence of specific technical regulations governing the reading and signing of deeds for visually impaired persons creates legal uncertainty and increases the risk of material defects in authentic deeds. This situation may affect the validity of deeds, expose notaries to civil and administrative liability, and weaken the protective function of deed witnesses. This research is a normative legal study employing statutory and conceptual approaches. The study concludes that the lack of explicit procedural standards undermines substantive legal protection and legal certainty, emphasizing the urgent need for inclusive and clear regulations to ensure accountable and nondiscriminatory notarial practices.
Co-Authors Hardian Iskandar Sari, Yenti Khofifah Nilam