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All Journal Jurnal Manajemen Dan Akuntansi Medan Global Management: International Journal of Management Science and Entrepreneurship
Matalatta Matalatta
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Decision Sciences, Operations Research & Management Education Languange, Linguistic, Communication & Media

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Social Work Environment and Employee Performance : the Mediating Role of Public Service Motivation, Work-Life Balance, and Work Capability in Polewali Mandar Ratih Purwati Tahir; Matalatta Matalatta; Baharuddin Baharuddin; Abdul Latief; Ansar Ansar; Kurniawaty Kurniawaty
Global Management: International Journal of Management Science and Entrepreneurship Vol. 2 No. 1 (2025): International Journal of Management Science and Entrepreneurship
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/globalmanagement.v2i1.80

Abstract

This research investigates the relationship between public service motivation (PSM) and employee performance (EP) within public sector organizations. Utilizing a mixed-methods approach, the study analyzes quantitative data from employee surveys and qualitative insights from interviews with public sector employees. The findings reveal a significant positive correlation between PSM and EP, indicating that employees who are motivated by a desire to serve the public tend to exhibit higher performance levels. Additionally, the research identifies key factors that enhance this relationship, including organizational support, leadership styles, and job design. The study highlights the importance of fostering a motivating work environment to improve employee performance in the public sector. Based on these findings, recommendations for future research and practical implications for public sector management are provided, emphasizing the need for targeted training programs and employee engagement strategies. This research contributes to the understanding of how intrinsic motivations can drive performance outcomes in public service settings.
The Effect of Compensation and Emotional Intelligence on Civil Servants’ Performance through Motivation and Job Satisfaction at Sawerigading Hospital, Palopo Harmawati Harmawati; Ansar Ansar; Matalatta Matalatta; Kurniawati Kurniawati
Jurnal Manajemen Dan Akuntansi Medan Vol. 8 No. 1 (2026): Jurnal Manajemen Dan Akuntansi Medan Januari 2026
Publisher : Yayasan Cita Cendikiawan Al Kharizmi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47709/jumansi.v8i1.7970

Abstract

Latar belakang: Kinerja Aparatur Sipil Negara (ASN) pada sektor pelayanan kesehatan publik, khususnya di rumah sakit daerah, masih menghadapi tantangan serius akibat ketidakseimbangan sistem kompensasi dan rendahnya pengelolaan kecerdasan emosional, yang berdampak pada motivasi pelayanan publik dan kepuasan kerja, sehingga berimplikasi langsung terhadap kualitas layanan dan efektivitas pencapaian tujuan organisasi, Metode penelitian: Penelitian ini menggunakan pendekatan kuantitatif dengan desain survei, melibatkan 210 Aparatur Sipil Negara di RSUD Sawerigading Kota Palopo sebagai responden, yang dianalisis menggunakan Structural Equation Modeling (SEM) melalui perangkat lunak AMOS untuk menguji pengaruh kompensasi dan kecerdasan emosional terhadap kinerja ASN dengan mediasi motivasi pelayanan publik dan kepuasan kerja. Hasil penelitian:Hasil penelitian menunjukkan bahwa kompensasi dan kecerdasan emosional berpengaruh positif dan signifikan terhadap kinerja Aparatur Sipil Negara, baik secara langsung maupun tidak langsung melalui peningkatan motivasi pelayanan publik dan kepuasan kerja di RSUD Sawerigading Kota Palopo. Kesimpulan: kompensasi dan kecerdasan emosional berperan penting dalam meningkatkan kinerja Aparatur Sipil Negara melalui penguatan motivasi pelayanan publik dan kepuasan kerja, sehingga pengelolaan kedua aspek tersebut menjadi strategi kunci dalam peningkatan kualitas kinerja dan pelayanan organisasi sektor publik.
Co-Authors Abdul Latief Ansar Ansar Ansar Ansar Baharuddin Baharuddin Harmawati Harmawati Kurniawati Kurniawati Kurniawaty Kurniawaty Ratih Purwati Tahir