Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal IIJSE
Sabhiena, Macfiratul Fahra
Unknown Affiliation
Economics, Econometrics & Finance

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
The Influence of Quality of Service and Facilities on Customer Satisfaction at Hotel Grand Inna Medan Sabhiena, Macfiratul Fahra; Setiono, Agus
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 6 No 3 (2023): Sharia Economics
Publisher : Sharia Economics Department Universitas KH. Abdul Chalim, Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v6i3.3613

Abstract

The purpose of this study was to analyze how the influence of service quality and facilities on customer satisfaction at the Grand Inna Hotel. The analytical method used in this research is validity and reliability, multiple linear regression test results, coefficient of determination (R2), simultaneous test (f test), and partial test (t test). The sample in this study was 112 people, while the application used to process research data was SPSS 22. The results of the study found that t count > t table was 0.211 < 1.981 and significant value was 0.833 < from alpha 0.05. This means that the quality of service does not have a positive and significant effect on customer satisfaction at the Grand Inna hotel. The results showed that t arithmetic > t table was 2.382 > 1.981 and the significant value was 0.019 < from alpha 0.05. This means that the facilities have a positive and significant effect on customer satisfaction at the Grand Inna hotel. It is proven by the results of the F (simultaneous) test, the calculated F value is 26.655 > the Ftable value is 2.69 and the significant value is 0.000 < from the alpha value of 0.05. The results showed that the variables of Service Quality and Facilities on Consumer Satisfaction had a positive and significant effect simultaneously and partially on Customer Satisfaction at Grand Inna Hotel Medan.
Co-Authors Setiono, Agus