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All Journal EKOBIMA Ekonomi Bisnis dan Manajemen
Mulki Asyriyanti
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Economics, Econometrics & Finance Social Sciences Other

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Jumlah Piutang BLUD Air Minum Kota Cimahi Sebelum dan Sesudah Penerapan SOP Penertiban Pelanggan Bahiyyah, Khariidatul; Yuyun Kurniawati; Harnavela Sofyan; Mulki Asyriyanti
EKOBIMA Vol. 2 No. 1 (2024): EKOBIMA: Jurnal Ekonomi Bisnis dan Manajemen - Juni 2024
Publisher : POLITEKNIK LP3I

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38204/ekobima.v2i1.1795

Abstract

Standard Operating Procedure (SOP) is a work guideline so that activities within the company can be controlled so that targets are achieved optimally. Based on the results of observations during research at BLUD Air Minum Cimahi. The implementation of the customer control SOP went quite smoothly, while the obstacle faced was the error in providing an Arrears Notification Letter which had not been updated and was not due. There are 5 parts involved and 27 procedures that must be followed. The research method used is descriptive qualitative with an observational approach. The results of this research show that the amount of receivables after implementing the customer control SOP decreased by IDR 69,278,500.
Co-Authors Bahiyyah, Khariidatul Harnavela Sofyan YUYUN KURNIAWATI