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Novalia, Tutut
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Economics, Econometrics & Finance

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Pengaruh Komunikasi Interpersonal dan Kualitas Jasa terhadap Kepuasan Pelanggan Pelayanan Aplikasi Visa Australia Di PT Andalan Usaha Cemerlang Jakarta Timur Suriandhi, Denny; Novalia, Tutut
Journal of Economics and Business UBS Vol. 8 No. 2 (2019): Journal of Economics & Business UBS
Publisher : Cv. Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52644/joeb.v8i2.18

Abstract

PT Andalan Usaha Cemerlang is the organization who consider about customer satisfaction. And give quality of interpersonal communication and quality of service. Both of variable have a significant and simultaneous to customers satisfaction with associative quantitative method discovered that both of variable have a coefficient determinant R2 = 0.827 or 82,8% and the rest of amount is 17.2% because of the other factors.  Suggestion to PT Andalan Usaha Cemerlang is all quality service and interpersonal communication must be maintained and improved to keep customers’loyality.
Co-Authors Suriandhi, Denny