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All Journal IJEFSD Journal of Geography, Regional Planning and Development
UB, A. Riyadh
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Civil Engineering, Building, Construction & Architecture Economics, Econometrics & Finance Environmental Science Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences

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Strategy for Public Information and Communication Management in Improving the Quality of Public Services(A Study at the Department of Communication and Informatics of Sidoarjo Regency) Usrotin Choiriyah, Ilmi; UB, A. Riyadh; Alfin Azrial Akbar, Mochammad
International Journal on Economics, Finance and Sustainable Development (IJEFSD) Vol. 3 No. 2 (2021): FEBRUARY
Publisher : Research Parks Publishers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31149/ijefsd.v3i2.5402

Abstract

This research aims to explore the strategies employed by the Communication and Information Agency of Sidoarjo Regency in enhancing the quality of public services. The study utilizes a qualitative research design with data collection techniques including observation, interviews, and documentation. The findings indicate that, firstly, the objectives set by the DISKOMINFO to improve service quality have been achieved and are functioning well. Despite well-defined goals, attention is needed for clearer Standard Operating Procedures (SOP) and a more efficient bureaucratic structure. Secondly, strategic environmental factors involve human resources and infrastructure. Challenges in human resources relate to IT, with only one employee educated in IT. However, existing infrastructure resources, including laptops, printers, and handycams, support efficient public complaints and reporting. Thirdly, actions taken by DISKOMINFO include providing public information transparency through a website and complaint center, utilizing the Public Information Request Form (PPID). Nevertheless, the focus on public information transparency aligns with democratic principles and individual rights.
EFFECTIVENESS OF SCHOOL ADMINISTRATION SERVICE SYSTEM IN THE DIGITAL ERA: CASE STUDY AT SMAN 1 KREMBUNG UB, A. Riyadh; Sukmana, Hendra; Sukmono, Rita Ambarwati
Journal of Geography, Regional Planning and Development Vol. 1 No. 2 (2024): Journal of Geography, Regional Planning and Development
Publisher : ANTIS PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/jgrpd.v1i2.1259

Abstract

Objective: This study aims to analyze the effectiveness of the school administration service system at SMAN 1 Krembung in responding to the demands and challenges of the digital era. The research focuses on identifying strengths, weaknesses, and areas for development in the implementation of digital administrative practices within the school environment. Method: A mixed methods approach was utilized, combining both qualitative and quantitative techniques. Data were collected through structured interviews with administrative staff and school leaders, observations of administrative workflows, and surveys distributed to staff and stakeholders. The integration of these methods allowed for a comprehensive analysis of administrative practices and perceptions. Results: The findings reveal that SMAN 1 Krembung has begun to implement several digital technologies to support its administrative processes. However, a notable gap remains between the desired efficiency and the actual performance of the system. Key challenges include insufficient digital infrastructure, limited staff digital competencies, and a lack of system integration across different administrative units. Novelty: This study offers one of the few in-depth evaluations of school administration service systems in an Indonesian public high school context during the digital transformation era. It contributes practical recommendations for improving administrative service quality, emphasizing the importance of infrastructure upgrades, targeted staff training, and the development of an integrated administrative system to support educational management in the digital age.
Co-Authors Alfin Azrial Akbar, Mochammad Hendra Sukmana Rita Ambarwati Sukmono Usrotin Choiriyah, Ilmi