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Ary Yudianto
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Decision Sciences, Operations Research & Management Environmental Science Social Sciences

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Memahami Strategi Pengelolaan Keuangan pada Usaha Kecil Menengah di Kota Amuntai: Studi Kasus pada Industri Kuliner Ary Yudianto
JURNAL BISNIS DAN PEMBANGUNAN Vol. 13 No. 3 (2024): Jurnal Bisnis dan Pembangunan
Publisher : Program Magister Ilmu Administrasi Bisnis FISIP Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/jbp.1313i3.51

Abstract

Abstract: This study aims to understand the financial management strategies implemented by Small and Medium Enterprises (SMEs) in the culinary sector in Amuntai City, as well as the challenges they face in maintaining financial stability. The culinary SMEs in Amuntai play a significant role in supporting the local economy. However, limited financial literacy and access to capital are major obstacles to business sustainability. This research employs a descriptive qualitative approach through in-depth interviews with SME owners and observation of the financial practices they carry out. The results show that most SMEs manage their finances in a simple manner, yet they face challenges in cash flow management, budget planning, and transaction recording. The recommendations generated include improving financial literacy, financing access, and utilizing simple technologies to support better financial recording. These findings are expected to provide insights for business actors and stakeholders in formulating policies that support the growth of culinary SMEs in Amuntai
The Effect of Service Quality on Customer Satisfaction at PT. PLN (Persero) Amuntai Customer Service Unit Nurul Hasanah; Ary Yudianto; Haris Fadillah; Santi
JURNAL BISNIS DAN PEMBANGUNAN Vol. 14 No. 3 (2025): Jurnal Bisnis dan Pembangunan
Publisher : Program Magister Ilmu Administrasi Bisnis FISIP Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/jbp.1414i3.97

Abstract

Abstract: This research at the PT. PLN (Persero) Amuntai Customer Service Unit aims to determine if customer satisfaction is impacted by service quality. The results of a basic linear regression statistical analysis were processed using SPSS statistics software version 22.0 as part of the quantitative methodology of this investigation. For this study, the sample consisted of 40 respondents. Among the analytical methods used in this study are the determination coefficient (R2), the t test (partial test), the validity and reliability tests, the basic linear regression analysis, and the traditional assumption test (normality). The results of the investigation show that the service quality variable has a positive and substantial influence on PT. PLN (Persero) ULP Amuntai's customer satisfaction. The correlation coefficient (R) of 0.965 shows a substantial and positive association between customer satisfaction (Y) and service quality (X). The fundamental linear regression equation that was generated is Y = - 2.250 + 0.603X. The t-test (partial test) findings revealed that Ha was accepted whereas H0 was rejected, with the computed t-value being 22.724 > the table t-value of 1.685 and the significance value being 0.000 < 0.05. At PT. PLN (Persero) ULP Amuntai, the first hypothesis—that service quality has a positive and significant impact on customer satisfaction—has been validated and approved
Co-Authors Haris Fadillah Nurul Hasanah Santi