Article Per Year (5 Year)
p-Index From 2021 - 2026
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All Journal Publisia: Jurnal Ilmu Administrasi Publik JHSS (Journal of Humanities and Social Studies)
Umar Sako
Unknown Affiliation
Humanities Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Public Health Social Sciences

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Governance Innovation Through E-Government Platforms: A Study On Service Efficiency And Citizen Satisfaction Reynilda, Reynilda; Nugraha, Aat Ruchiat; Umar Sako; Wibasuri , Anggalia
JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) Vol. 9 No. 3 (2025): JHSS (Journal of Humanities and Social Studies)
Publisher : UNIVERSITAS PAKUAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/jhss.v9i3.120

Abstract

This study examines governance innovation through the implementation of e-government platforms, with a particular focus on their influence on service efficiency and citizen satisfaction. As governments worldwide increasingly adopt digital systems to streamline public service delivery, understanding the extent to which these platforms improve administrative performance becomes essential. Using a mixed-methods approach that integrates quantitative service performance indicators and qualitative citizen perception data, this research investigates how digital transformation enhances responsiveness, reduces bureaucratic delays, and facilitates greater transparency in government processes. Findings indicate that e-government platforms significantly contribute to operational efficiency by automating routine tasks, improving interdepartmental coordination, and minimizing service errors. Moreover, increased accessibility, faster service delivery, and user-friendly digital interfaces positively shape citizen satisfaction, strengthening public trust in government institutions. The study further reveals that the success of governance innovation is not solely determined by technological adoption, but also by institutional readiness, digital literacy, and sustained stakeholder engagement. The results underscore the importance of integrating human-centered design and continuous improvement mechanisms to ensure inclusivity and long-term system effectiveness. Overall, this research contributes to the broader discourse on digital governance by providing empirical evidence on how e-government platforms can serve as catalysts for modernizing public administration and enhancing the overall quality of public service experience
Behavioral Leadership Accountability and Public Service Outcomes in Pemerintah Kota: Evidence from Gorontalo Province Umar Sako; Zshyna Mae V. Ahmed; Muh. Akmar M; Dharmawaty S. Makur; Joice Machmud
Publisia: Jurnal Ilmu Administrasi Publik Vol. 11 No. 1: April 2026
Publisher : Universitas Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/pjiap.v11i1.16937

Abstract

This study examines the effect of behavioral leadership accountability on public service outcomes in municipal governments in Gorontalo Province during the 2022–2024 governance reform period. While accountability reforms have traditionally emphasized structural compliance and performance reporting, emerging perspectives in Behavioral Public Administration suggest that leadership behavior plays a decisive role in shaping administrative outcomes. This research tests a behavioral–performance model linking multidimensional psychological accountability constructs to measurable municipal service indicators. A quantitative explanatory design with a longitudinal time-lagged panel structure was employed. Data were collected from 162 municipal leaders and mid-level managers using a validated five-point Likert-scale instrument measuring ethical commitment, responsiveness to citizens, feedback sensitivity, and intrinsic public service motivation. Secondary data were obtained from official municipal performance reports, including service quality, citizen satisfaction, administrative efficiency, and public trust indicators. Structural Equation Modeling–Partial Least Squares was used to analyze direct and mediated relationships. The results indicate that behavioral leadership accountability has a significant positive effect on public service outcomes (β = 0.61, p < 0.001), explaining 58% of performance variance. Employee engagement and public trust partially mediate this relationship, suggesting that accountability operates through both internal organizational alignment and external legitimacy mechanisms. The findings indicate that behavioral accountability constitutes a substantively meaningful determinant of municipal service performance. Integrating behavioral leadership development into accountability reforms may therefore strengthen governance effectiveness beyond procedural compliance frameworks
Co-Authors Aat Ruchiat Nugraha Bucky Wibawa Karya Guna Dharmawaty S. Makur Diah Fatma Sjoraida Khusnul Khotimah Muh. Akmar M Reynilda Reynilda Wibasuri , Anggalia Zshyna Mae V. Ahmed