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All Journal ADMIT : Jurnal Administrasi Terapan
Irman, Arif Aprilia Jaya Ganda
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Economics, Econometrics & Finance Social Sciences

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Journal : ADMIT : Jurnal Administrasi Terapan

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PENINGKATAN KUALITAS PELAYANAN MELALUI SURVEI KEPUASAN MASYARAKAT DI PUSKESMAS PARANGLOE Irman, Arif Aprilia Jaya Ganda; Fitri Azmi, Ilima
ADMIT: Jurnal Administrasi Terapan Vol 1 No 2 (2023): Jurnal Administrasi Terapan
Publisher : Politeknik STIA LAN Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33509/admit.v1i2.2264

Abstract

Public service as the provision of services to the wider community is a big demand that must be met by all countries, including Indonesia. Public services are not only present and implemented without being followed by quality improvement. It takes a good response from the community towards these services to be categorized as excellent service. The provision of health service facilities is also one form of public service that can be provided by the government. One of the institutions providing health services in Indonesia that often found is Public Health Center. Parangloe Public Health Center is one of the agencies that provide health care facilities. To obtain more complete or comprehensive results, this study applied mixed methods. Based on the results of research for the nine elements of services provided, Parangloe Public Health Center obtained an IKM score of 76.25, or in the GOOD category. However, there are still elements with bad service values so the Parangloe Public Health Center needs to improve and improve health services in order to achieve community satisfaction.  
Co-Authors Fitri Azmi, Ilima