Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal ADMIT : Jurnal Administrasi Terapan
Herdayani Darsim, Sitti Khadijah
Unknown Affiliation
Economics, Econometrics & Finance Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
OPTIMALISASI PELAYANAN PADA KELURAHAN KATIMBANG KECAMATAN BIRINGKANAYA KOTA MAKASSAR Safira, Alya; Herdayani Darsim, Sitti Khadijah
ADMIT: Jurnal Administrasi Terapan Vol 2 No 2 (2024): Jurnal Administrasi Terapan
Publisher : Politeknik STIA LAN Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33509/admit.v2i2.2936

Abstract

Optimal public service is reflected in sufficient resources to carry out and complete the assigned tasks. Important issues that often arise include uncertainty and the quality of service, which does not meet the level of public satisfaction in receiving public services. One such issue is that Katimbang Village has not yet established a service standard document. Clear and measurable service standards are crucial as a reference for employees in providing services, ensuring that satisfactory results are achieved. Based on these issues, the objective of this study was to develop service standards for Katimbang Subdistrict in Biringkanaya District, Makassar City. This study applied descriptive qualitative approach to describe the phenomena occurring naturally and comprehensively in Katimbang Village. Data was collected through observation, interviews, and focus group discussions. The result of this study is a Service Standard Document that includes three types of services: Service Standard for Domisili Certificate, Service Standard for Certificate of Inability, and Service Standard for Business Certificate. These documents can serve as a reference for serving the public. Recommendations for improving service quality in Katimbang Subdistrict include the addition of a suggestion box.  
Co-Authors Safira, Alya