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All Journal Alfuad: Jurnal Sosial Keagamaan Semantik: Journal of Social, Media, Communication, and Journalism
ÔÇÿUyun, Zafirah Quroatun
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Religion Humanities Computer Science & IT Education Environmental Science Social Sciences

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Therapeutic Communication in Forming Corporate Culture for Work Stress Management at PT. Astra Internasional Rahma, Fadilah Annisa; ÔÇÿUyun, Zafirah Quroatun; Sanjaya, Andreas Ryan
Semantik: Journal of Social, Media, Communication, and Journalism Vol 3 No 1 (2025): SEMANTIK (Journal of Social, Media, Communication, and Journalism)
Publisher : Universitas Islam Negeri Mahmud Yunus Batusangkar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31958/semantik.v3i1.15591

Abstract

The study aims to identify the role of therapeutic communication techniques in shaping a corporate culture that supports work stress management through a systematic literature review. As emphasized by Schein (2021), an effective organizational culture is built through communication patterns that are consistent with the company's core values. The study findings revealed that the implementation of therapeutic communication techniques - which include an empathetic approach, active listening, and supportive responses - in corporate culture can significantly reduce symptoms of work stress, including anxiety and burnout (Workplace Mental Health Institute, 2023). Organizations with an open communication culture that adopt therapeutic communication principles tend to have higher levels of employee resilience at PT. Astra (Gallup, 2022). As stated by Miller and Chen (2022), the integration of therapeutic communication techniques into daily management practices not only improves employee psychological well-being but also contributes to increased overall organizational productivity. This study provides several practical implications, including: (1) the importance of integrating therapeutic communication principles into internal communication policies, (2) the need for management training that focuses on developing empathetic communication skills, and (3) the design of employee well-being programs based on a therapeutic communication approach. This finding reinforces SHRM's (2022) view of the crucial role of communication culture in creating a healthy and productive work environment.
Marketing Communication Through e-WOM Strategy: Case Study in PT. Solusi Senyum Indonesia ÔÇÿUyun, Zafirah Quroatun; Rahma, Fadhilah Annisa; Sanjaya, Andreas Ryan
Alfuad: Jurnal Sosial Keagamaan Vol. 8 No. 2 (2024)
Publisher : Universitas Islam Negeri Mahmud Yunus Batusangkar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31958/jsk.v8i2.13242

Abstract

Various promotional media are intensified to support the company profile (company image) in order to build reputation and trust in the target market/consumers. The company profile plays an important role in showing identity, by displaying the vision and mission and the products/services offered (Kris Nathan, 2016). The planned strategy must also be considered as well as possible so that it is effective and efficient. According to Henning (2004), E-WoM is a positive or negative review made based on potential, actual and trial results from consumers about a product/service via the internet. In this digital era, E-WoM is one of many marketing communication strategy options and greatly influences consumers' purchasing decisions. In its application some special ethics are required. Furthermore, this journal aims to examine the level of success of the e-WoM strategy and its impact on the company's image using observation methods with qualitative standards resulting from tagging social media platforms and e-commerce. It is hoped that professional communication practitioners within the company and the other will use this strategy as much as possible.
Co-Authors Andreas Ryan Sanjaya, Andreas Ryan Rahma, Fadhilah Annisa Rahma, Fadilah Annisa