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All Journal JUTEKOM - Jurnal Teknologi dan Ilmu Komputer
Yamalia, Ikke
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Computer Science & IT

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Tingkat Kepuasan Pelanggan Terhadap Belanja Online ( E-Commerce) Martyani, Eka; Yamalia, Ikke
Jurnal Teknologi informasi dan Ilmu Komputer Vol. 1 No. 1 (2025): Januari 2025
Publisher : Nolsatu Publisher

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Abstract

Gempuran teknologi dan aplikasi pada era digital sekarang ini hampir sudah merambah di semua sektor ekonomi, tidak terkecuali transaksi pembelian dan penjualan secara daring atau online.Tingkat transaksi penjualan dan pembelian juga meningkat. Kini banyak konsumen atau pelanggan yang beralih dari belanja offline atau langsung ke marketnya ke belanja online baik itu melalui aplikasi atau jejaring sosial yang tersedia. Tentunya hal ini didasari dengan banyak factor yang membuat konsumen beralih dari belanja offline menjadi belanja online. Harga yang lebih murah merupakan salah satu alasan yang membuat tingkat transaksi penjualan dan pembelian belanja online ini meningkat. Penilaian kepuasan pelanggan menjadi acuan rating toko dalam belanja online yang membuat para penjual perlu meningkatkan pelayanan dan kualitas barang yang dijual agar dapat menjaga pembeli atau konsumen lama dan menarik konsumen baru. Dan banyak lagi alasan - alasan konsumen melakukan pembelian atau belanja melalui aplikasi online dan jejaring sosial yang tersedia.
Perbandingan Efektivitas Google Meet dan Zoom Berdasarkan Pengalaman Mahasiswa dalam Proses Pembelajaran Daring Martyani, Eka; Yamalia, Ikke
Jurnal Teknologi informasi dan Ilmu Komputer Vol. 1 No. 3 (2025): Juli 2025
Publisher : Nolsatu Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65258/jutekom.v1.i3.20

Abstract

Since 2019/2020, video conferencing has become increasingly popular, especially since the Covid-19 pandemic restricted face-to-face meetings. Platforms like Zoom and Google Meet have become important alternatives to support long-distance communication, including in education, which greatly requires direct interaction in the teaching and learning process. Both applications are popular among lecturers and students because they can support online lectures. Zoom and Google Meet each have their own advantages and disadvantages, both in terms of features, duration of use, functionality, and ease of access. Zoom is better known for its comprehensive interactive features such as breakout rooms and virtual backgrounds, while Google Meet excels due to its simplicity, ease of access, and integration with other Google services. The increasing demand for video conferencing has led to the increasing use of these two platforms in academic activities. This study aims to compare student experiences in using Zoom and Google Meet. Data was collected from students at University [X] who attended online lectures over the past two semesters. The results indicate that Zoom is preferred for interactive lectures, while Google Meet is more stable and easier to access. These findings are expected to inform educational institutions' considerations in determining the platform that best suits the needs of lecturers and students.
Co-Authors Eka Martyani