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All Journal Miracle Get Journal Sustainable Applied Modification Evidence Community
Hilda Harun
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Public Health

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Analysis of Patient Satisfaction with Health Services in Ambacang Padang Health Center Based on Electronic Derry Trisna Wahyuni S; Hilda Harun; Agnes Ratna Saputri; Khaeriah B; Wibowo Hanafi Ari Susanto
Miracle Journal Get Press Vol 2 No 4 (2025): November, 2025
Publisher : CV. Get Press Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69855/mgj.v2i4.254

Abstract

Quality health services and satisfying patients are the main factors in increasing trust and effectiveness of services at puskesmas. The implementation of electronic-based service system is expected to improve the quality of Service and patient satisfaction. Objective: This study aims to analyze the level of patient satisfaction with electronic-based health services in Ambacang Padang Health Center. Methods: this study uses a quantitative approach with descriptive survey design. Data were collected through questionnaires distributed to 150 patients who had used electronic services at the Ambacang Health Center. Data analysis was conducted using descriptive statistics and regression analysis to determine the effect of Service variables on patient satisfaction. Results: the results showed that patients were satisfied with electronic-based services at the Ambacang Padang Health Center with an average satisfaction score of 4.1 on a scale of 5. The main factors contributing to patient satisfaction include ease of access to services, speed of Service, and quality of communication between health workers and patients. Implication: This finding gives an idea that the implementation of electronic service system is able to improve the quality of health services in puskesmas, so that it can be used as a reference for further service development, both in terms of technology and human resources. Conclusion: electronic-based health services in Ambacang Padang Health Center are effective in increasing patient satisfaction. Therefore, it is necessary to make continuous improvements to the system and training of officers so that the quality of service can be maintained and improved.
Implementation of the PHBS (Clean and Healthy Living Behaviour) Program in Preventing Communicable Diseases in the Environment of Elementary School 11 Lubuk Buaya Padang Yoanita Hijriyati; Titis Istiqomah; Hilda Harun; Mila Sari; Wedia Hastuti
Sustainable Applied Modification Evidence Community (SAMEC) Vol 2 No 1 (2025): June, 2025
Publisher : CV. Get Press Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69855/samec.v2i1.159

Abstract

The implementation of the Clean and Healthy Living Behaviour (PHBS) programme in the elementary school environment constitutes a significant preventive measure in the reduction of the incidence of infectious diseases. The present research employs a descriptive qualitative approach through a participatory-based community service method that focuses on the implementation and evaluation of the effectiveness of the PHBS Program in preventing infectious diseases in the primary school environment. The target audience comprised 30 students in grades IV to VI, three homeroom teachers, and School Health Unit (UKS) administrators, all of whom participated in every stage of the activity. The qualitative data was analysed descriptively by comparing pretest and posttest scores, while qualitative data were analysed using data reduction techniques, thematic categorisation and narrative interpretation to obtain a more holistic picture of changes in students' knowledge, attitudes, behaviour, and collective awareness of the importance of healthy living. The programme has been demonstrated to be effective in the transformation of theoretical understanding into concrete habits within the school environment through the implementation of interactive, visual-based, and hands-on educational approaches, including role play and simulation. Its success has been demonstrated as a preventative strategy against infectious diseases, as well as an effective character-building approach for students in maintaining hygiene and health independently and sustainably.
Co-Authors Agnes Ratna Saputri Derry Trisna Wahyuni S Hijriyati, Yoanita Khaeriah B Mila Sari Titis Istiqomah Wedia Hastuti Wibowo Hanafi Ari Susanto