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PENGARUH KUALITAS PELAYANAN, LOKASI DAN HARGA TERHADAP MINAT BELI ULANG, MELALUI KEPUASAN KONSUMEN SEBAGAI VARIABEL INTERVENING PADA TOKO AIR MINERAL PRIM-A DI SITUBONDO Bata, Stefania Goreti; Syahputra, Hendra; Arief, Mohammad Yahya
Jurnal Mahasiswa Entrepreneurship (JME) Vol 4 No 10 (2025): OKTOBER 2025
Publisher : Fakultas Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36841/jme.v4i10.6835

Abstract

This study aims to investigate the effect of service quality, location, and price on repurchase intention, with customer satisfaction serving as an intervening variable, at the Prim-A Mineral Water Store in Situbondo, Indonesia. The study population consists of customers of the Prim-A store. A simple random sampling technique was employed, resulting in 98 valid respondents included in the data analysis. Data analysis and hypothesis testing in this study were conducted using Partial Least Squares - Structural Equation Modeling (PLS-SEM). The results of the direct effect hypothesis testing using the PLS 3.0 application indicate the following: Service quality has a negative and insignificant effect on customer satisfaction at the Prim-A mineral water store in Situbondo Regency. Location also shows a negative but insignificant effect on customer satisfaction. Price has a significant positive effect on customer satisfaction. Service quality has a significant negative effect on repurchase intention. Location has a negative but insignificant effect on repurchase intention. Price shows a positive but insignificant effect on repurchase intention. Customer satisfaction has a significant positive effect on repurchase intention. Additionally, service quality has a negative but insignificant effect on repurchase intention; location has a negative but insignificant effect on repurchase intention; and price has a significant positive effect on repurchase intention.