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All Journal Indonesian Journal of Community Empowerment Journal of Artificial Intelligence and Digital Business
Rizqy, Miftahul
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Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Electrical & Electronics Engineering Engineering Languange, Linguistic, Communication & Media Social Sciences Other

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Kepuasan pengguna jasa terhadap ayanan freight forwarding PT Malino Nirwana Trans rachmianty, andi; Rizqy, Miftahul; Muslihati, Muslihati; Usman, Arif Fuddin; Rusnaedi, Rusnaedi
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 4 No. 4 (2026): November - January
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v4i4.3605

Abstract

Pertumbuhan aktivitas logistik dan perdagangan yang semakin kompetitif menuntut perusahaan freight forwarding untuk menyediakan layanan yang mampu memenuhi harapan pengguna jasa secara konsisten. PT Malino Nirwana Trans merupakan perusahaan yang bergerak daIam pengeIoIaan dan pengiriman barang, khususnya komoditas yang membutuhkan penanganan rantai dingin. Kualitas pelayanan freight forwarding yang diberikan sangat menentukan kepuasan pelanggan.   Penelitian ini bertujuan menganalisis bagaimana tingkat kepuasan pelanggan terhadap layanan freight forwarding yang diberikan oleh PT Malino Nirwana Trans dengan menggunakan metode Customer Satisfaction Index (CSI). Metode ini dipilih karena mampu menunjukkan bagaimana tingkat kepuasan pelanggan berdasarkan tingkat kepentingan (importance) dan tingkat kinerja layanan (perfomance). Data diperoleh dengan menyebarkan kuesioner ke konsumen aktif perusahaan dan dilengkapi dengan wawancara untuk memperkuat hasil anaIisis. Instrumen penelitian diuji menggunakan uji validitas dan uji reliabilitas yang menunjukkan item pernyataan dan hasil sebaran kusioner berada pada kategori valid dan reliabeI. Hasil pengolahan data menunjukkan bahwa secara keseluruhan pelanggan menilai Iayanan PT MaIino Nirwana Trans Sangat Puas berdasarkan niIai CSI sebesar 84,8%. Capaian ini mengindikasikan bahwa perusahaan telah mampu memenuhi sebagian besar kebutuhan dan ekspektasi peIanggan, terutama pada aspek keandalan layanan, ketanggapan staf, serta jaminan keamanan pengiriman. Meskipun demikian, beberapa aspek seperti akurasi informasi pelacakan, kecepatan respons layanan pelanggan, dan ketepatan jadwal pengiriman masih memerlukan peningkatan agar kualitas layanan dapat lebih optimal dan berkelanjutan
Strengthening Ngledoksari Village, Tawangmangu, Karanganyar as a Disaster-Resilient Village Through a Landslide Early Warning System Marzuki, Ahmad; Munandar, Choirul Singgih; Ekaputra, Muhammad Raihanriza; Nisya, Saidatul; Pratiwi, Isnaini Intan; Rafi, Muhammad; Desandi, Akmal; Rizqy, Miftahul; Wang, Jasson Franklyn; Hidayah, Maulina Nurul; Al Mutawakil, Hana Syahidah; Meili, Sunti Nur; Neineza, Nania Riswanda; Faruq, Alfan Umar; Fausta, Devara Ega
Indonesian Journal of Community Empowerment (IJCE) Vol 7 No 2 (2026): Indonesian Journal of Community Empowerment (May)
Publisher : Fakultas Kewirausahaan Universitas Garut

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35899/ijce.v7i2.1198

Abstract

Ngledoksari Village is one of the landslide-prone areas in Karanganyar Regency due to its hilly geographical location, many steep slopes, and high rainfall. This community service activity aims to strengthen community preparedness in facing landslide disasters through the implementation of Early Warning System (EWS) technology. The method used is Participatory Action Research which includes location surveys, installation, socialization and training on the use of tools to the community. The results of the activity are the installation of EWS tools at several strategic points, namely in Tegalsari Village & Nglurah Village Border. In addition, the socialization process shows an increase in community understanding regarding disaster mitigation and the ability to respond to early warnings independently. It is hoped that the installed EWS tools can be an effective solution to strengthen community-based disaster warning systems in landslide-prone areas
Co-Authors Ahmad Marzuki Al Mutawakil, Hana Syahidah Arif Fuddin Usman Desandi, Akmal Ekaputra, Muhammad Raihanriza Faruq, Alfan Umar Fausta, Devara Ega Hidayah, Maulina Nurul M. Rafi Meili, Sunti Nur Munandar, Choirul Singgih Muslihati Neineza, Nania Riswanda Nisya, Saidatul Pratiwi, Isnaini Intan Rachmianty, Andi Rusnaedi, Rusnaedi Wang, Jasson Franklyn