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All Journal Jurnal Manajemen Kesehatan Yayasan RS.Dr. Soetomo
Ismawati, Nidiya
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Health Professions Medicine & Pharmacology Public Health

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Determinan Kinerja Petugas Rumah Sakit Klaim Badan Penyelenggara Jaminan Kesehatan Ismawati, Nidiya; Sudiyanto, Henry; Anggreni, Dhonna
Jurnal Manajemen Kesehatan Yayasan RS.Dr. Soetomo Vol 11, No 2 (2025): JMK Yayasan RS.Dr.Soetomo, Kedua 2025
Publisher : STIKES Yayasan RS.Dr.Soetomo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29241/jmk.v11i2.2370

Abstract

The performance of officers in BPJS Kesehatan claims plays a crucial role in ensuring the smooth administration of services in hospitals. The high number of pending claims reflects problems with individual abilities, support systems, and internal hospital management. This study aims to analyze the influence of ability, motivation, and opportunity factors on the performance of BPJS Kesehatan claims officers at Kamar Medika Hospital, Mojokerto. This study employs a cross-sectional, observational, and analytical method. The study population is all officers involved in the BPJS Kesehatan claims process. A sample of 56 respondents was selected using a simple random sampling technique. The data instrument was a questionnaire, which was then analyzed using the Chi-Square test and Logistic Regression. The results showed that most respondents had a high level of ability (58.9%), high motivation (64.3%), high opportunity (67.9%), and high performance (67.9%). The results of the Chi-Square test showed that ability (p-value = 0.036), motivation (p-value = 0.033), and opportunity (p-value = 0.010) significantly influenced the performance of officers in BPJS Kesehatan claims. Multivariate testing revealed that ability had a significant influence on officer performance (p-value = 0.042). The ability factor significantly influenced employee performance in BPJS Health claims at Kamar Medika Hospital, Mojokerto
Co-Authors Dhonna Anggreni, Dhonna Henry Sudiyanto, Henry