Claim Missing Document
Check
Articles

Found 2 Documents
Search

Pengaruh Kompensasi Dan Motivasi Terhadap Disiplin Kerja Dan Kinerja Pegawai Politeknik Pelayaran Sulawesi Utara Darmawan, Putu Deny; Rawung, Stanny S.; Adam, Anggela Aine
Jurnal Economic Resource Vol. 8 No. 2 (2025): September - February
Publisher : Fakultas Ekonomi & Bisnis Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57178/jer.v8i2.2011

Abstract

Sumber daya manusia dianggap sebagai aset utama sebuah organisasi dalam mencapai tujuan. Politeknik Pelayaran Sulawesi Utara secara aktif terus berbenah setelah pandemi COVID-19, namun masih terasa adanya penurunan kinerja pegawai. Penelitian ini bertujuan untuk menganalisis hubungan antara kompensasi dan motivasi terhadap disiplin kerja dan kinerja pegawai. Sampel penelitian berjumlah 175 pegawai, dengan analisis menggunakan metode Partial Least Squares – Structural Equation Modeling (PLS-SEM) melalui SmartPLS 4.0. Hasil penelitian menunjukkan bahwa kompensasi, motivasi, dan disiplin kerja memiliki pengaruh positif dan signifikan terhadap kinerja pegawai, masing-masing sebesar 19,9%, 22,5%, dan 45,6%. Selain itu, disiplin kerja terbukti memediasi pengaruh kompensasi dan motivasi terhadap kinerja pegawai dengan sangat signifikan. Temuan ini menegaskan pentingnya melakukan peningkatan kompensasi dan motivasi kerja guna memperkuat disiplin dan kinerja pegawai di Politeknik Pelayaran Sulawesi Utara
Pengaruh Lokasi, Harga dan Cita Rasa Terhadap Kepuasan Pelanggan pada Rumah Makan Lalapan Tanta Anna Tondano Ils Rumambi, Githa; Adam, Anggela Aine
Cerdika: Jurnal Ilmiah Indonesia Vol. 5 No. 12 (2025): Cerdika: Jurnal Ilmiah Indonesia
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/cerdika.v5i12.3057

Abstract

The culinary industry in Indonesia is growing rapidly and facing increasingly fierce competition, making customer satisfaction a crucial factor in maintaining customer loyalty. Lalapan Tanta Anna Tondano Restaurant, which has been operating for over 15 years, was chosen as the research object due to its popularity and the challenges of competition from similar businesses. This study aims to analyze the influence of location, price, and taste on customer satisfaction at Lalapan Tanta Anna Tondano Restaurant. The research method used a quantitative approach using a survey technique using a valid and reliable questionnaire. The study population was the restaurant's customers, with the sample determined using a purposive sampling technique. Data analysis was performed using multiple linear regression to test the effect of the independent variables (location, price, taste) on the dependent variable (customer satisfaction). The results of the study indicate that location, price, and taste have a positive and significant effect on customer satisfaction, both partially and simultaneously. Taste is proven to be the most dominant variable in increasing customer satisfaction and loyalty. The coefficient of determination (R²) indicates that most of the variation in customer satisfaction can be explained by these three variables. The conclusions of this study emphasize the importance of business location management, appropriate pricing, and consistent taste in creating customer satisfaction. These findings provide theoretical contributions to the development of the concept of customer satisfaction and provide practical recommendations for culinary entrepreneurs in improving service quality and business competitiveness.