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All Journal Ar-Rasyid: Jurnal Publikasi Penelitian Ilmiah
Sri Gina Annisa
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Religion Humanities Economics, Econometrics & Finance Education Social Sciences

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Evaluasi karyawan UMKM Kecil Dalam Menstabilkan Pelayanan Di Risoles Gr.Yummy13 Sri Gina Annisa; Zakky Zamrudi; Syahrial Shaddiq
Ar-Rasyid: Jurnal Publikasi Penelitian Ilmiah Vol. 1 No. 5 (2025): Ar-Rasyid: Jurnal Publikasi Penelitian Ilmiah (Bulan November 2025)
Publisher : PT. Saha Kreasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64788/ar-rasyid.v1i5.48

Abstract

Culinary micro, small, and medium enterprises (MSMEs) play a crucial role in supporting local economies, particularly by creating job opportunities and maintaining service stability for consumers. However, fluctuations in employee performance often affect the consistency of service quality. This study aims to analyze the role of employee performance evaluation in maintaining service stability within culinary MSMEs. The research employed a descriptive qualitative method, using observations, interviews, and questionnaires distributed to business owners and employees of culinary MSMEs in the study area. Data were analyzed thematically to identify patterns linking performance evaluation systems with service quality. The results indicate that regular, feedback-based, and development-oriented performance evaluations can enhance employee motivation, responsibility, and service consistency. Conversely, evaluations that are unilateral or lack transparency tend to decrease work enthusiasm and lead to unstable service performance. Therefore, implementing participatory performance evaluations is essential to achieve stable and sustainable service delivery in culinary MSMEs.
Co-Authors Syahrial Shaddiq Zakky Zamrudi