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All Journal Jurnal Mirai Management Indo-MathEdu Intellectuals Journal
Sy, Muhtarrom Naufal
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Mathematics

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Evolusi Konsep Manajemen Sumber Daya Manusia dalam Era Digitalisasi Organisasi : Systematic Literature Reserch Sy, Muhtarrom Naufal; Veri, Jhon
Jurnal Mirai Management Vol 11, No 1.1
Publisher : STIE AMKOP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/mirai.v11i1.10438

Abstract

Penelitian ini bertujuan menganalisis evolusi konsep dan praktik Manajemen Sumber Daya Manusia (MSDM) dalam era digitalisasi organisasi. Metode yang digunakan adalah Systematic Literature Review (SLR) dengan pendekatan PRISMA terhadap 17 artikel dari jurnal bereputasi internasional. Hasil kajian menunjukkan pergeseran peran MSDM dari fungsi administratif menuju peran strategis berbasis teknologi. Digitalisasi menuntut penguatan human capital, literasi digital, serta penerapan Artificial Intelligence (AI) dan Big Data dalam pengambilan keputusan sumber daya manusia. Evolusi MSDM di era digital bersifat adaptif dan inovatif, menekankan sinergi antara teknologi dan pengembangan manusia untuk mencapai keunggulan organisasi. Penelitian ini merekomendasikan strategi penguatan kompetensi digital dan budaya kerja kolaboratif sebagai kunci keberhasilan transformasi SDM.
Penerapan Sistem Informasi Manajemen dalam Meningkatkan Kualitas Pelayanan Konsumen UMKM Songket Unggan Putri, Okta Sari Heppy; SY, Muhtarrom Naufal; Kumbara, Vicky Brama
Indo-MathEdu Intellectuals Journal Vol. 7 No. 2 (2026): Indo-MathEdu Intellectuals Journal (In-Press)
Publisher : Lembaga Intelektual Muda (LIM) Maluku

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54373/imeij.v7i2.5180

Abstract

This study aims to analyze the implementation of Management Information Systems (MIS) in improving service quality for consumers at Songket Unggan MSMEs in Sijunjung Regency, West Sumatra. The research employs a descriptive qualitative approach to gain an in-depth understanding of MIS implementation within the enterprise. Data were collected through in-depth interviews with business owners and consumers, direct observation of service and operational processes, and documentation of transaction records and digital promotional media. Data analysis was conducted through data reduction, data display, and systematic conclusion drawing to obtain a comprehensive overview of the effectiveness of information system implementation in enhancing service quality. The results indicate that the adoption of digital transaction recording, social media promotion, and non-cash payment systems has improved service speed, transaction accuracy, and customer satisfaction. However, the implementation still faces challenges related to limited digital literacy and supporting infrastructure. Therefore, improving digital competencies and strengthening local government support are essential to optimize MIS implementation.  
Co-Authors Putri, Okta Sari Heppy Veri, Jhon Vicky Brama Kumbara