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All Journal Jurnal Mirai Management Indo-MathEdu Intellectuals Journal
Sy, Muhtarrom Naufal
Unknown Affiliation
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Mathematics

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Evolusi Konsep Manajemen Sumber Daya Manusia dalam Era Digitalisasi Organisasi : Systematic Literature Reserch Sy, Muhtarrom Naufal; Veri, Jhon
Jurnal Mirai Management Vol 11, No 1.1
Publisher : STIE AMKOP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/mirai.v11i1.10438

Abstract

Penelitian ini bertujuan menganalisis evolusi konsep dan praktik Manajemen Sumber Daya Manusia (MSDM) dalam era digitalisasi organisasi. Metode yang digunakan adalah Systematic Literature Review (SLR) dengan pendekatan PRISMA terhadap 17 artikel dari jurnal bereputasi internasional. Hasil kajian menunjukkan pergeseran peran MSDM dari fungsi administratif menuju peran strategis berbasis teknologi. Digitalisasi menuntut penguatan human capital, literasi digital, serta penerapan Artificial Intelligence (AI) dan Big Data dalam pengambilan keputusan sumber daya manusia. Evolusi MSDM di era digital bersifat adaptif dan inovatif, menekankan sinergi antara teknologi dan pengembangan manusia untuk mencapai keunggulan organisasi. Penelitian ini merekomendasikan strategi penguatan kompetensi digital dan budaya kerja kolaboratif sebagai kunci keberhasilan transformasi SDM.
Penerapan Sistem Informasi Manajemen dalam Meningkatkan Kualitas Pelayanan Konsumen UMKM Songket Unggan Putri, Okta Sari Heppy; SY, Muhtarrom Naufal; Kumbara, Vicky Brama
Indo-MathEdu Intellectuals Journal Vol. 7 No. 2 (2026): Indo-MathEdu Intellectuals Journal
Publisher : Lembaga Intelektual Muda (LIM) Maluku

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54373/imeij.v7i2.5180

Abstract

This study aims to analyze the implementation of Management Information Systems (MIS) in improving service quality for consumers at Songket Unggan MSMEs in Sijunjung Regency, West Sumatra. The research employs a descriptive qualitative approach to gain an in-depth understanding of MIS implementation within the enterprise. Data were collected through in-depth interviews with business owners and consumers, direct observation of service and operational processes, and documentation of transaction records and digital promotional media. Data analysis was conducted through data reduction, data display, and systematic conclusion drawing to obtain a comprehensive overview of the effectiveness of information system implementation in enhancing service quality. The results indicate that the adoption of digital transaction recording, social media promotion, and non-cash payment systems has improved service speed, transaction accuracy, and customer satisfaction. However, the implementation still faces challenges related to limited digital literacy and supporting infrastructure. Therefore, improving digital competencies and strengthening local government support are essential to optimize MIS implementation.  
Strategi Peningkatan Kinerja UMKM Melalui Penerapan Total Quality Management (TQM) Berbasis Digital dalam Sistem Manajemen Operasional Sy, Muhtarrom Naufal; Okta Sari Heppy Putri; Lusiana
Indo-MathEdu Intellectuals Journal Vol. 7 No. 2 (2026): Indo-MathEdu Intellectuals Journal
Publisher : Lembaga Intelektual Muda (LIM) Maluku

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54373/imeij.v7i2.5298

Abstract

This study aims to analyze strategies for improving MSME performance through the implementation of Digital-Based Total Quality Management (TQM) in operational management systems. The research employs a qualitative approach using a systematic literature review of articles published between 2020–2026 sourced from Google Scholar, Garuda, DOAJ, and accredited SINTA journals. The selection process followed the stages of identification, screening, eligibility, and inclusion, resulting in 17 eligible articles. Data were analyzed using content analysis and narrative synthesis to construct an integrative conceptual model. The findings indicate that TQM principles enhance quality stability and customer satisfaction but require digital support for systematic performance measurement. The integration of digital systems enables real-time data-driven decision-making. The study concludes that the synergy between TQM and digitalization improves efficiency, productivity, competitiveness, and long-term sustainability of MSMEs
Co-Authors Lusiana Okta Sari Heppy Putri Putri, Okta Sari Heppy Veri, Jhon Vicky Brama Kumbara