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All Journal Jurnal Studi Komunikasi Cognitionis Civitatis et Politicae
Trilaksono, Hendrik
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Arts Humanities Languange, Linguistic, Communication & Media Social Sciences

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THE IMPACT OF ROAD INFRASTRUCTURE DEVELOPMENT POLICIES ON COMMUNITY QUALITY OF LIFE IN BATAM CITY Haryono, Bambang Santoso; Saleh, Choirul; Trilaksono, Hendrik
Cognitionis Civitatis et Politicae Vol. 2 No. 1 (2025)
Publisher : Yayasan Adra Karima Hubbi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70177/politicae.v2i1.1839

Abstract

Road infrastructure is a fundamental driver of economic growth and improved quality of life, especially in rapidly developing urban areas. This study examines the impacts of road infrastructure policies in Batam City, a strategic industrial and trade center in Indonesia. Using a quantitative descriptive approach, the research analyzes the influence of road infrastructure improvements on local economic performance, social welfare, and environmental sustainability. Data were obtained from secondary sources, including government reports, statistical records, and academic literature. The findings reveal that enhanced road infrastructure significantly improves accessibility and mobility, fostering economic opportunities and better access to critical services such as healthcare and education. Furthermore, these improvements contribute to environmental sustainability by reducing traffic congestion and emissions. However, challenges such as land acquisition disputes, funding constraints, and project management inefficiencies remain obstacles to policy implementation. This study emphasizes the need for inclusive planning, robust governance, and active community engagement to maximize the benefits of infrastructure development. The recommendations provided aim to guide policymakers and serve as a reference for similar urban regions undergoing rapid development.
Communication and service quality as drivers of public satisfaction in Bojonegoro Choirul Saleh; Ferdhianzah, Hefry Johan; Trilaksono, Hendrik
Jurnal Studi Komunikasi Vol. 10 No. 1 (2026)
Publisher : Faculty of Communications Science, Dr. Soetomo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25139/jsk.v10i1.11213

Abstract

This study examines the influence of communication quality and service quality on public satisfaction within a local government education service context. Although efforts to improve transparency and communication have increased, public satisfaction outcomes remain inconsistent, raising questions about whether communication directly drives satisfaction or depends on service performance. Using a quantitative explanatory design, data were collected from 385 public service users and analysed using PLS-SEM. The study tested three hypotheses: the direct effects of communication quality and service quality on public satisfaction, and the moderating role of service quality in the communication–satisfaction relationship. The results indicate that service quality has a strong and significant positive effect on public satisfaction, confirming its central role in shaping citizens’ service evaluations. In contrast, communication quality does not show a significant direct effect on satisfaction. This finding reflects a bureaucratic service environment in which citizens prioritise tangible service outcomes over communicative aspects. Furthermore, service quality significantly moderates the relationship between communication quality and public satisfaction, suggesting that communication becomes meaningful only when supported by reliable service delivery. These findings reveal a service–communication paradox and contribute to public service theory by demonstrating that communication effectiveness is contingent upon service performance.
Co-Authors Bambang Santoso Haryono Choirul Saleh Choirul Saleh Ferdhianzah, Hefry Johan