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Nindia Rifdah Fakhirah
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PENYELESAIAN SENGKETA NON-LITIGASI ANTARA KONSUMEN DAN JNE EXPRESS ATAS KESALAHAN PENGIRIMAN BARANG (STUDI KASUS PENGIRIMAN DI KOTA MALANG) Nindia Rifdah Fakhirah; Kayla Mahiya Putri Wibowo; Elisabeth Hana Gracesoldy Sihombing; Desi Yayi Tarina
Jurnal Riset Multidisiplin Edukasi Vol. 2 No. 11 (2025): Jurnal Riset Multidisiplin Edukasi (Edisi November 2025)
Publisher : PT. Hasba Edukasi Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71282/jurmie.v2i11.1247

Abstract

One of the most common operational problems in the shipping service industry, including large companies such as JNE Express, is the misdelivery of goods. This study focuses on a case of a package being misdelivered from Malang to Banjarmasin due to incorrect labeling and data entry at the initial stage of the shipping process. The analysis shows that not only human error was the source of the problem, but also suboptimal internal control, inconsistent verification procedures at the branch level, and operational pressure caused by large shipping volumes. This study analyzes the management aspects and legal responsibilities of shipping service providers based on the Consumer Protection Law and the Commercial Code, which require companies to maintain the accuracy and security of goods during shipment.
ANALISIS PUTUSAN MAHKAMAH AGUNG NOMOR 738 K/PDT/2023 TENTANG WANPRESTASI DALAM PERJANJIAN JUAL BELI TANAH ANTARA PT BUKIT KAMSIRI INDAH DAN PT TANJUNG BUTON INTERNASIONAL Aura Prameswari Wirasmara; Elisabeth Hana Gracesoldy Sihombing; Kayla Mahiya Putri Wibowo; Nindia Rifdah Fakhirah
Jurnal Riset Multidisiplin Edukasi Vol. 2 No. 12 (2025): Jurnal Riset Multidisiplin Edukasi (Edisi Desember 2025)
Publisher : PT. Hasba Edukasi Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71282/jurmie.v2i12.1312

Abstract

The case between PT Bukit Kamsiri Indah and PT Tanjung Buton Internasional originated from a land sale and purchase agreement documented in several notarial deeds. However, the Defendant did not perform the agreement properly. As a result, this dispute reached the cassation level. For this reason, the normative legal method was used in this study to examine how the courts, particularly the Supreme Court, assessed the breach of contract and determined the responsible party. The results of the discussion show that third parties are irrelevant to the Supreme Court because this case is merely a matter of contract enforcement. In addition, the panel of judges reaffirmed the principle of pacta sunt servanda, which means that the parties remain bound by the terms of a validly made agreement.
Co-Authors Aura Prameswari Wirasmara Desi Yayi Tarina Elisabeth Hana Gracesoldy Sihombing Kayla Mahiya Putri Wibowo