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All Journal Jurnal Riset Multidisiplin Edukasi
Desi Yayi Tarina
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PENYELESAIAN SENGKETA NON-LITIGASI ANTARA KONSUMEN DAN JNE EXPRESS ATAS KESALAHAN PENGIRIMAN BARANG (STUDI KASUS PENGIRIMAN DI KOTA MALANG) Nindia Rifdah Fakhirah; Kayla Mahiya Putri Wibowo; Elisabeth Hana Gracesoldy Sihombing; Desi Yayi Tarina
Jurnal Riset Multidisiplin Edukasi Vol. 2 No. 11 (2025): Jurnal Riset Multidisiplin Edukasi (Edisi November 2025)
Publisher : PT. Hasba Edukasi Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71282/jurmie.v2i11.1247

Abstract

One of the most common operational problems in the shipping service industry, including large companies such as JNE Express, is the misdelivery of goods. This study focuses on a case of a package being misdelivered from Malang to Banjarmasin due to incorrect labeling and data entry at the initial stage of the shipping process. The analysis shows that not only human error was the source of the problem, but also suboptimal internal control, inconsistent verification procedures at the branch level, and operational pressure caused by large shipping volumes. This study analyzes the management aspects and legal responsibilities of shipping service providers based on the Consumer Protection Law and the Commercial Code, which require companies to maintain the accuracy and security of goods during shipment.
Co-Authors Elisabeth Hana Gracesoldy Sihombing Kayla Mahiya Putri Wibowo Nindia Rifdah Fakhirah