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All Journal AL GHAZALI: Jurnal Pendidikan dan Pemikiran Islam AL GHAZALI: Jurnal Pendidikan dan Pemikiran Islam IDARI: Jurnal Manajemen Dakwah
Zaen, Ekki Suryana
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Religion Humanities Education Social Sciences

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Integrasi Manajemen Mutu di Lembaga Keuangan dan Publik Zaen, Ekki Suryana; Azhaari, Hasna; Ramadhan, Rahmat; Nuriyah
IDARI: Jurnal Manajemen Dakwah Vol. 1 No. 2 (2025): IDARI: Jurnal Manajemen Dakwah
Publisher : Prodi Manajemen Dakwah Fakultas Dakwah dan Ilmu Komunikasi Universitas PTIQ Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53678/8w918t90

Abstract

Total Quality Management (TQM) is a holistic strategy crucial for enhancing service quality and organizational performance amidst strategic environmental shifts and digital transformation demands in both public and private sectors. This study critically analyzes the TQM implementation dynamics within Islamic Financial Institutions (IFIs) and public/private organizations in Indonesia, culminating in precise recommendations for refining Human Resource Management (HRM) practices. In IFIs, TQM is systematically interwoven with the foundational principles of Maqashid Syariah, serving as the ultimate customer-centric service benchmark and ensuring all internal processes are strictly aligned with ethical, spiritual, and social values. Digital innovations, particularly the Core Banking System (CBS) and integrated mobile banking platforms (e.g., BSI Mobile), function as TQM enablers by significantly boosting operational transparency (especially in contract disclosure) and process efficiency, directly improving customer satisfaction. Comprehensive cross-sector analysis (Gojek, BCA, BPJS Kesehatan) reveals that sustained quality integration is fundamentally dependent on three core factors: transformative strategic leadership that embeds a quality-first culture, rapid adaptation to disruptive digital technologies, and unwavering focus on operational excellence and customer orientation. The long-term rigidity and sustainability of TQM are predicated upon robust HRM. This requires value-based recruitment (value-fit), a comprehensive performance appraisal system that rigorously evaluates both process adherence and result achievement, and a systematically integrated reward mechanism to continuously reinforce the organizational quality culture. Utilizing Human Resource Information Systems (HRIS) is essential for monitoring and ensuring quality integrity across all organizational facets.
Genealogy of Thought of Islamic Da'wah Organizations in Indonesia: A Historical Analysis of NU, Muhammadiyah, Persis, and Al-Washliyah Sa'adah, Ummi; Zaen, Ekki Suryana; Firdaus, Muhammad; M Yakub
AL GHAZALI: Jurnal Pendidikan dan Pemikiran Islam Vol. 6 No. 3: Mei-Juni 2026 (In Progress Mei 2026)
Publisher : Sekolah Tinggi Agama Islam Al-Jami Banjarmasin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69900/ag.v6i3.623

Abstract

This article examines the genealogy of thought of four major Islamic da'wah institutions in Indonesia, Nahdlatul Ulama (NU), Muhammadiyah, Persatuan Islam (Persis), and Al-Jam'iyatul Washliyah (Al-Washliyah). Employing a historical-comparative approach with genealogical analysis inspired by Michel Foucault's framework, this study traces the historical roots, ideological foundations, da'wah character, and intellectual dynamics of each institution within the context of modern Indonesia. Data were gathered through primary and secondary academic literature from leading scholars in the field of Indonesian Islamic history. The findings reveal that although all four institutions emerged from relatively similar socio-historical pressures namely Dutch colonialism and the global wave of Islamic modernism, each developed a distinctive da'wah character. NU embraced a cultural-traditionalist approach rooted in the pesantren tradition and the Ahlussunnah wal Jamaah creed, Muhammadiyah championed dakwah bil-hal (action-based preaching) and social reformism through modern education and charitable enterprises, Persis emphasized textual-puritan argumentation by rejecting taqlid and bid'ah, while Al-Washliyah integrated da'wah with education within a wasathiyyah (moderate) framework. These differing orientations can be traced to divergent intellectual genealogies, Muhammadiyah and Persis absorbed reformist thought from the Middle East (al-Afghani, Abduh, Ridha), while NU and Al-Washliyah remained more deeply rooted in the classical Islamic scholarly tradition of the Malay-Nusantara world. This diversity of orientation represents not a contradiction but rather the intellectual richness of Indonesian Islam, a complementary plurality capable of addressing contemporary challenges including digitalization and religious radicalism
Genealogy of Thought of Islamic Da'wah Organizations in Indonesia: A Historical Analysis of NU, Muhammadiyah, Persis, and Al-Washliyah Sa'adah, Ummi; Zaen, Ekki Suryana; Firdaus, Muhammad; M Yakub
AL GHAZALI: Jurnal Pendidikan dan Pemikiran Islam Vol. 6 No. 3: Mei-Juni 2026 (In Progress Mei 2026)
Publisher : Sekolah Tinggi Agama Islam Al-Jami Banjarmasin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69900/ag.v6i3.623

Abstract

This article examines the genealogy of thought of four major Islamic da'wah institutions in Indonesia, Nahdlatul Ulama (NU), Muhammadiyah, Persatuan Islam (Persis), and Al-Jam'iyatul Washliyah (Al-Washliyah). Employing a historical-comparative approach with genealogical analysis inspired by Michel Foucault's framework, this study traces the historical roots, ideological foundations, da'wah character, and intellectual dynamics of each institution within the context of modern Indonesia. Data were gathered through primary and secondary academic literature from leading scholars in the field of Indonesian Islamic history. The findings reveal that although all four institutions emerged from relatively similar socio-historical pressures namely Dutch colonialism and the global wave of Islamic modernism, each developed a distinctive da'wah character. NU embraced a cultural-traditionalist approach rooted in the pesantren tradition and the Ahlussunnah wal Jamaah creed, Muhammadiyah championed dakwah bil-hal (action-based preaching) and social reformism through modern education and charitable enterprises, Persis emphasized textual-puritan argumentation by rejecting taqlid and bid'ah, while Al-Washliyah integrated da'wah with education within a wasathiyyah (moderate) framework. These differing orientations can be traced to divergent intellectual genealogies, Muhammadiyah and Persis absorbed reformist thought from the Middle East (al-Afghani, Abduh, Ridha), while NU and Al-Washliyah remained more deeply rooted in the classical Islamic scholarly tradition of the Malay-Nusantara world. This diversity of orientation represents not a contradiction but rather the intellectual richness of Indonesian Islam, a complementary plurality capable of addressing contemporary challenges including digitalization and religious radicalism
Co-Authors Azhaari, Hasna M Yakub Muhammad Firdaus NURIYAH Rahmat Ramadhan Sa'adah, Ummi