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All Journal Public Service And Governance Journal Perspektif Administrasi Publik dan hukum
Muhammad Irvan Nur Iva
Unknown Affiliation
Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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Kualitas Pelayanan Publik Bagi Penyandang Disabilitas Pada Pemerintah Kota Makassar Herman Herman; Muhammad Irvan Nur Iva; Andi Asripan; Andi Ceri Susilawati; Adelia Ramadani; Ibunga Tang; Nurul Amalia
Perspektif Administrasi Publik dan hukum Vol. 2 No. 4 (2025): Oktober: Perspektif Administrasi Publik dan hukum
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/perspektif.v2i4.721

Abstract

One of the missions and objectives of establishing an ideal government bureaucracy it to provide good public services to the community, particularly optimal service quality for persons with disabilities. To assess the extent to which the measures/benchmarks of service quality success can be examined from the criteria of the dimensions of public service quality. This study aims to determine the extent to which the quality of public service provided is able to meet the needs of persons with disabilities at the Makassar City Government. This type of research uses a qualitative approach tiwh a case study strategy and both primary and secondary data sources. Data collection is based on observations from the study, and data analysis uses an interactive method that includes data presentation, data condensation, and drawing conclusions. Research results indicate that the quality of public services for people with disabilities at the Makassar City Government specifically sosial service is overall not yet optimal in meeting the needs of people with disabilities and still needs improvement. Based on the service quality dimension indicators, namely: Tangible (physical evidence); Reliability; and Responsiviness, they still need to be enhanced because they are not yet optimal due to limited facilities and infrastructure, lack of employee awareness, and insufficient attention to fulfilling the needs of people with disabilities. Meanwhile, Assurance and Empathy are already categorized as good and adequate thanks to the guidance and quick response from rehabilitation officers. However, comprehensive and continuous improvement is still necessary
The Government's Adaptive Capacity in Developing Marine Tourism Potential in Makassar City Andi Muhammad Rifqi Fathullah; Muhammad Irvan Nur Iva; Rahayu; Herman H. Dody
Public Service and Governance Journal Vol. 7 No. 1 (2026): Januari : Public Service And Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v7i1.3564

Abstract

This study aims to analyze the development of marine tourism in Makassar City. The city of Makassar has rich maritime potential with a combination of coastal areas and small islands that have underwater ecosystems and beautiful beach scenery, supporting the formation of marine tourism. Although there is regulatory support from various relevant national regulations and regional policies to support the development of marine tourism, the facilitation of this development still faces several challenges, including sectoral ego, poor coordination between institutions, and inadequate participation from the local community. This research was examined through the adaptive capacity theory by Emerson and Gerlak (2014), which includes structural arrangements, leadership, knowledge and learning, and resources, while the research method used was a qualitative method examined using descriptive analysis. The results of this study indicate that increasing adaptive capacity through joint efforts, participatory leadership, collective learning, and effective resource management is crucial in promoting sustainable marine tourism. In this regard, the implementation of marine tourism in Makassar City needs to be formulated as a tourism management system that adapts to social, economic, and ecological changes in order to achieve sustainable regional development through marine tourism.
Co-Authors Adelia Ramadani Andi Asripan Andi Ceri Susilawati Andi Muhammad Rifqi Fathullah Herman H. Dody Herman Herman Ibunga Tang Nurul Amalia Rahayu