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All Journal Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes Antasena: Governance and Innovation Journal
Rumasukun, Armilla
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Computer Science & IT Decision Sciences, Operations Research & Management Education Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Transformation of Public Services in the Island Regions: Improving Community Participation through Information Technology Uang, Yulinda; Haart Kaloly, John; Rumasukun, Armilla
Iapa Proceedings Conference 2025: IAPA 2025 Hybrid Annual Conference & Congress INDIGESNOUS PUBLIC ADMINISTRATION
Publisher : Indonesian Association for Public Administration (IAPA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30589/proceedings.2025.1347

Abstract

Transforming public services in archipelagic regions is an urgent need to realize a government that is inclusive, adaptive, and responsive to community needs. Archipelagic regions in Indonesia face unique challenges in providing public services, such as limited infrastructure, geographic barriers, and isolation between regions. These conditions often lead to low service quality and minimal public participation in government processes. This study aims to critically examine how ICT can improve public participation in public services in archipelagic regions, considering geographical challenges and the decentralized conditions of regional government. Using a qualitative approach and case study methods in several archipelagic regions in Indonesia, the findings indicate that digital access and digital literacy are crucial variables influencing the effectiveness of e-government. Infrastructure gaps and low technological capabilities of the community are often the main obstacles. However, when access and literacy are achieved, ICT can open a broad dialogue between citizens and the government, enabling the public to actively participate in the planning, monitoring, and evaluation of public services. Within a decentralized framework, the use of digital social also strengthens the position of local governments as key actors in managing locally-based services. Thus, digital transformation in island regions is not only about system modernization, but also about building a participatory ecosystem based on trust, openness, and connectivity.
Digital Divide di Daerah Kepulauan: Hambatan dan Peluang dalam Transformasi Digital Pelayanan Publik di Kabupaten Halmahera Utara Rumasukun, Armilla; Uang, Yulinda; Kaloly, John Haart; Tondo, Simson
ANTASENA: Governance and Innovation Journal Vol. 4 No. 1 (2026): June
Publisher : FIA Unkris Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61332/antasena.v4i1.513

Abstract

The Indonesian government is currently promoting the use of information and communication technology (ICT) in the provision of public services through the Electronic-Based Government System (EBGS). However, the implementation of digitalization is not yet evenly distributed, espeially in island regions. This is because the digital divide still exists between urban and island regions. This study aims to determine the form of the digital divide in island regions, the obstacles faced, and opportunities that can be utilized to accelerate the digital transformation of public services in North Halmahera Regency. This study used a qualitative method with a descriptive approach. Data were collected through observation, interviews, and documentatio.               The research results refer to fourdimensions, namely Material Access, Skills Access, Motivation Access, and Utilization Access. Material access shows that several island in North Halmahera Regency still have difficulty accessing the internet due to limited digital infrastructure. Skills access shows that some island communities do not yet have an understanding of how to use digital devices. Motivation access shows that some island communities have low interest in using technology. Utilizaton access shows that some island communities have not utulized to accelerate the digital-based services. This study also found opportunities that can be utilized to accelerate the digital transformation of public services in North Halmahera Regency, namely by expanding internet network access, building network towers, and digital outreach and training for the community.    Therefore,   collaboration   between   the   government  and   the   community  is  needed   to   reduce   the digital divide and improve the quality of public services in island areas
Co-Authors Haart Kaloly, John Kaloly, John Haart Tondo, Simson Uang, Yulinda