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Normaliza Firdia
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Computer Science & IT

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PENILAIAN CAPABILITY LEVEL DAN MATURITY LEVEL TATA KELOLA TI PADA PT. ABC DENGAN MENGGUNAKAN KERANGKA KERJA COBIT 2019 Hidayah, Nur Aeni; Normaliza Firdia; Balqis Aulia Rahma; Hafidh Azizah; Diva Amanda
POSITIF : Jurnal Sistem dan Teknologi Informasi Vol 11 No 2 (2025): Positif : Jurnal Sistem dan Teknologi Informasi
Publisher : P3M Politeknik Negeri Banjarmasin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31961/positif.v11i2.14708

Abstract

To support business strategies and maintain competitiveness, effective information technology (IT) management is very important. This research uses the COBIT 2019 framework to evaluate the capability level and maturity level of IT governance at PT ABC branch. The evaluation focuses on three main domains, namely APO03 (Managed Enterprise Architecture), APO10 (Managed Vendors), MEA03 (Managed Compliance with External Requirements). Data collection was conducted through interviews, observations, and questionnaires with qualitative and quantitative and quantitative approaches. The results of the analysis show that there are deficiencies in IT governance that require improvement with a strategic approach. The recommendations given aim to increase invasion, operational efficiency, and company competitiveness. This research is expected to be a guide for more optimal IT management.
Co-Authors Balqis Aulia Rahma Diva Amanda Hafidh Azizah Nur Aeni Hidayah