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All Journal El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Jurnal Ilmu Ekonomi, Pendidikan dan Teknik (IDENTIK) Journal of Ekonomics, Finance, and Management Studies
Inayah, Sholehatul
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Religion Agriculture, Biological Sciences & Forestry Civil Engineering, Building, Construction & Architecture Economics, Econometrics & Finance Education Engineering Industrial & Manufacturing Engineering Social Sciences

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Pengaruh Mutu Pelayanan, Promosi dan Etika Pemasaran Perbankan Syariah Terhadap Keputusan Bertransaksi oleh Nasabah Floating Customers: Studi Kasus pada Nasabah BSI di Kota Probolinggo Jawa Timur Inayah, Sholehatul
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 6 No. 12 (2025): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v6i12.10054

Abstract

                The development of Islamic banking in Indonesia is currently experiencing a significant increase, this is indicated by a significant increase in customer decisions to finance in Islamic banking. However, despite the high increase in customer numbers, customer loyalty to Islamic banking is still quite low. Therefore, this study will discuss several variables related to the formation of decisions in transactions. This study aims to identify the effect of service quality, promotion and marketing ethics of Islamic banking on transaction decisions by floating customers. This study uses a quantitative descriptive method. The sample in this study were BSI customers in Probolinggo City, East Java. The sampling technique used was purposive sampling technique with a total sample of 154 samples. The data analysis technique used is Structural Equation Modeling and Partial Least Square (SEM-PLS) with analysis tools using Smart-PLS 4.0. The results of this study indicate that service quality has no effect on transaction decisions of floating customers, promotion has a significant positive effect on transaction decisions of floating customers, ethics has a significant positive effect on transaction decisions of floating customers.
Volatilitas Abnormal Saham BEI Pasca-Rebalancing MSCI Azizah, Siti Shoimatul; Inayah, Sholehatul; Nisa, Kholifatan
Jurnal Ilmu Ekonomi, Pendidikan dan Teknik Vol. 3 No. 1 (2026): IDENTIK - Januari
Publisher : CV. SINAR HOWUHOWU

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70134/identik.v3i1.1298

Abstract

The quarterly MSCI index rebalancing triggered massive foreign flows to the IDX (US$247 million per inclusion event) as global ETFs were required to adjust their portfolios. The IDX's low free float (25%) and reliance on foreign flows for 40% of daily transactions created extreme volatility. The trading halt in March 2025 (-5%, post-rebalancing) and the MSCI freeze on January 27, 2026 (JCI -8%, trading halt at 1:43 PM WIB) are evidence of a systemic phenomenon. The objectives of this study are: (1) To measure the impact of MSCI rebalancing on stock volatility; (2) To identify the differences between inclusion and exclusion; (3) To identify the determinants of volatility. The research method used an integrated GARCH(1,1) event study on 40 LQ45/IDX30 stocks from 20 rebalancing events from 2020-2025 (February, May, August, and November). Secondary data was used from Yahoo Finance's daily prices, official MSCI announcements, and IDX foreign flow. Estimation window (-120/-21 days), event window (-10/+20 days), paired t-test, fixed effects panel regression. The MSCI announcement caused stock volatility to increase 46% (from 1.45% to 2.12% daily) due to simultaneous buying/selling by foreign ETFs. Stocks included in the index (such as BREN +244%, BBRI inflow $320 million) were more volatile than stocks excluded (KLBF -5.3% panic selling). GARCH shows the effect persisted for 20+ days—not just 1-2 days. Panel regression evidence shows that volume increased 42% (β=0.58), and the weak rupiah (β=0.33) exacerbated the volatility, while large-cap stocks (BBCA) were more stable (β=-0.24).
Pengaruh Mutu Pelayanan, Promosi dan Etika Pemasaran Perbankan Syariah Terhadap Keputusan Bertransaksi oleh Nasabah Floating Customers: Studi Kasus pada Nasabah BSI di Kota Probolinggo Jawa Timur Inayah, Sholehatul
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 6 No. 12 (2025): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v6i12.10054

Abstract

                The development of Islamic banking in Indonesia is currently experiencing a significant increase, this is indicated by a significant increase in customer decisions to finance in Islamic banking. However, despite the high increase in customer numbers, customer loyalty to Islamic banking is still quite low. Therefore, this study will discuss several variables related to the formation of decisions in transactions. This study aims to identify the effect of service quality, promotion and marketing ethics of Islamic banking on transaction decisions by floating customers. This study uses a quantitative descriptive method. The sample in this study were BSI customers in Probolinggo City, East Java. The sampling technique used was purposive sampling technique with a total sample of 154 samples. The data analysis technique used is Structural Equation Modeling and Partial Least Square (SEM-PLS) with analysis tools using Smart-PLS 4.0. The results of this study indicate that service quality has no effect on transaction decisions of floating customers, promotion has a significant positive effect on transaction decisions of floating customers, ethics has a significant positive effect on transaction decisions of floating customers.
Co-Authors Azizah, Siti Shoimatul Nisa, Kholifatan