Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Velocity: Journal of Sharia Finance and Banking
Suhita, Sifa Uchtiat
Unknown Affiliation
Religion Economics, Econometrics & Finance Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Determinasi Kepuasan Nasabah BSI Mobile: Peran Kualitas Sistem, Informasi, dan Kemudahan Akses Suhita, Sifa Uchtiat; Happy Sista Devy
Velocity: Journal of Sharia Finance and Banking Vol 5 No 2 (2025): November 2025
Publisher : Universitas Islam Negeri K.H. Abdurrahman Wahid Pekalongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28918/velocity.v5i2.12447

Abstract

This study aims to analyze the effect of system quality, information quality, and ease of access on customer satisfaction among users of the BSI Mobile application in Pekalongan Regency. This study uses a quantitative approach with purposive sampling techniques on 96 respondents. The data were analyzed using multiple linear regression with validity, reliability, and classical assumption tests. The results show that system quality has a significant negative effect on customer satisfaction, while information quality and ease of access have a significant positive effect. Simultaneously, all three variables have a significant effect on customer satisfaction. The finding regarding the negative effect of system quality is inconsistent with some previous studies, indicating that customers have high expectations of the performance of the BSI Mobile application. The implications of this study encourage improvements in system quality and user experience through system updates and digital education for customers.
Co-Authors Devy, Happy Sista