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All Journal Jurnal Ilmu Komunikasi Jurnal Ilmu Sosial, Pendidikan Dan Humaniora
Ratna Devy Winayanti
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Humanities Education Languange, Linguistic, Communication & Media Social Sciences

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Strategi Komunikasi Simbolik dalam Interaksi Pelayanan yang Dilakukan Penyandang Disabilitas di Difel Cafe Gantari Jaya Kadek Ayu Natalia; Ratna Devy Winayanti
MUKASI: Jurnal Ilmu Komunikasi Vol. 4 No. 4 (2025): November 2025
Publisher : Yayasan Pendidikan Penelitian Pengabdian Algero

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54259/mukasi.v4i4.5977

Abstract

This study discusses the symbolic communication strategies employed by individuals with disabilities in the context of service delivery at an inclusive café. The phenomenon examined focuses on how individuals with physical or sensory limitations are able to build meaningful interactions through the use of symbols, sign language, facial expressions, and body movements. The aim of this research is to understand the role of symbolic communication in creating equitable, friendly, and inclusive services for society. The method used is a literature study by analyzing various scientific sources related to symbolic communication and the interaction practices of people with disabilities. The results of the study indicate that symbols play a central role in facilitating communication, fostering understanding, and building trust between individuals with disabilities and the wider community. Furthermore, symbolic communication strategies function as a bridge to break down social stigma, highlight the potential of individuals with disabilities, and strengthen the practice of social inclusion. The novelty of this research lies in portraying symbolic communication strategies not only as technical instruments but also as carriers of human values such as empathy, acceptance, and respect for diversity. Thus, this study provides both theoretical and practical contributions to the development of inclusive communication in the realm of public services.
Membangun Kepercayaan Komunitas Crypto Melalui Komunikasi Interpersonal Digital di Telegram Pramana, I Made Dwi; I.G.A.A. Dewi Sucitawathi Pinatih; Putu Suparna; Ratna Devy Winayanti
JISPENDIORA Jurnal Ilmu Sosial Pendidikan Dan Humaniora Vol. 5 No. 1 (2026): April: Jurnal Ilmu Sosial, Pendidikan Dan Humaniora (JISPENDIORA)
Publisher : Badan Penerbit STIEPARI Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/jispendiora.v5i1.3499

Abstract

This study aims to explore the patterns of digital interpersonal communication in building customer trust to join the Billionaire Trader crypto education community through the Telegram social media platform. The research was motivated by the widespread occurrence of crypto investment and trading fraud, which has led to declining public trust, making effective communication crucial in restoring confidence. This study employs a descriptive qualitative approach, with data collected through observation, in-depth interviews with the community owner, mentors, and members, as well as document analysis. The findings reveal that the digital interpersonal communication pattern applied by mentors, based on the components of the Source Credibility Theory—expertise, trustworthiness, and attractiveness—proves significantly effective in fostering customer trust. Expertise is reflected through accurate market analysis, trustworthiness through transparent interactions, and attractiveness through a personal and responsive communication style. The study concludes that in high-risk environments such as crypto trading, credible digital interpersonal communication serves as a strategic foundation for sustaining community engagement. These findings contribute to the practical management of digital communities and the theoretical development of interpersonal communication in virtual settings.
Co-Authors I Made Dwi Pramana I.G.A.A. Dewi Sucitawathi Pinatih Kadek Ayu Natalia Putu Suparna